Tag: Brightkite

  • Square Routes

    Despite my niggle with location based services (specifically Foursquare) – that the game part is taking away from the social/utility part of it, I still believe that they’re an excellent step towards bringing reality and the virtual social networks closer. And hence, I do pay attention to the developments in the domain – from how they stack up against each other in terms of features (and an excellent infographic) to futuristic scenarios and thoughts, which give some good pointers on where these are headed, and the features being added in specific LBS players and the omnipresent trio – Google, Facebook and Twitter.

    Foursquare is the only one I use, and hence I’m a bit biased. But it really has been setting a scorching pace in terms of creating opportunities that widen its scope. Badge fatigue is definitely something I’d been wondering about basis my usage, and I read that they’re now looking at adding more real value to badges, beyond the regular ‘mayor specials’ kind of deals. For example, “users who check-in at an Internet Week venue will unlock a special badge. That badge — when presented to bouncers — will guarantee users priority entrance into some Internet Week parties and events.” (via Mashable) The association with WSJ for the ‘Add to Foursquare’ button- to add venues with a single click when they are mentioned in articles – is quite a good move, both in terms of publicity, as well as utility. (because WSJ also adds a tip, with a link, so they get traffic later)

    Scoble has an excellent post with suggestions on what Foursquare should be doing, going forward. I think all of them are essential – especially badges as a platform so companies/establishments can use it too (read recently that they’re doing it, but can’t find a link), giving more importance to tips (I don’t even get points for them), adding multimedia content (Brightkite has started this already), and the checking out feature. I’d also like to add to the wishlist – the ability to (direct) message (not shout) other users, (actually buy Meet Gatsby)  a way for select users to preview my (say) weekend plan, a way to ‘like’ existing tips so future users can have some kind of mechanism to judge,  tie ups with the group buying players (see The Dealmap), and please, an app for Nokia (especially valid for India). Oh yes, these real badges and other merchandise, how about adding some Augmented Reality/Stickybits to it? That goes for the stickers that are coming out soon too.

    Meanwhile, Google has rolled out Tags – an advertising feature for local businesses that allow them to post additional information (eg. deals), Twitter is going ‘Places‘ which will allow users to tag tweets with places – its already integrated with Foursquare and Gowalla and automatically goes to a page associated with the place, and as SearchEngineLand notes, could in time, provide some good competition to Google Places. Ok, Yahoo’s trying too, remember, it bought the Indonesian service Koprol last month.  In addition there are new players set to arrive on the scene too, like Placebook!! (via) That reminds me, the Facebook ‘location’ buzz has been happening for long enough now, and I’d say that once the privacy talks have been sufficiently muted, there would be an announcement. For the record, Facebook ain’t the only ones with privacy issues. The aggregators have also arrived on the scene – Fourwhere.

    RWW has a classification of three different webs – data, people and services, all of which are the basis of mashups – current and near future. The web of people has thrown up the issue of privacy and the amount of personal data users want to share. Location based services stretch this even further. (Do read ‘Publicy and the erosion of privacy‘) As we live in the stream and move towards new social and data arrangements, what I find interesting is that without the data we share, mashups might find it difficult to throw up personalised recommendations. Users, services as well as brands will need to walk a fine line on this. Services, I think, have to do the balancing act most. They have to keep users comfortable in terms of privacy and what they receive for sharing the data. Placebook sounds good in this context. They also have to help brands deliver value to the user.  But as of now, the business models are still evolving. A recent study showed that only 10% of businesses would be willing to pay for Foursquare.  But as users evolve, consumption, social behaviour and data sharing comfort levels change and intersect, and services gear up to accommodate all this, we will surely see a rapidly changing landscape.

    until next time, location based relationships next?

  • Change is here, hard cash?

    The question I posed on the Digital Marketing India group in LinkedIn, on whether advertisers would consider Facebook a better place to spend than Twitter, post the FB redesign, yielded a good discussion. Inevitably, the discussion entered the territory of whether the redesign would alter the status of the differentiated audience that each provides, and therefore the monetisation opportunities that both could develop.

    My post last week dealt more with my usage patterns on both services. I think that usage patterns would drive the kind of conversations and the context, and therefore be a major factor in deciding revenue streams. While on Facebook, we start with known friends, and then add layers to the relationship, the opposite happens on Twitter – you discover people with common interests and then the conversations evolve. It makes me wonder what really is the magic of Twitter – real time interactions, the discovery of people, or the ability to have conversations without revealing a lot of one’s profile. While most of the Facebook redesign conversation is happening around real time, and upgraded fan pages, the upgraded privacy settings which allow ‘follow’ without friending could be the feature that  gives FB the most commonality with Twitter.

    Mark Zuck had this to say about real time  – “the pace of updates accelerates. This creates a continuous stream of information that delivers a deeper understanding for everyone participating in it. As this happens, people will no longer come to Facebook to consume a particular piece or type of content, but to consume and participate in the stream itself.” Facebook might be trying to equalise Twitter’s advantages, and as per Erick Schonfeld on TechCrunch. “Facebook doesn’t want Twitter to become the way large companies and public figures connect to fans.”. (via Adage)

    But I have a few concerns on this. Will the crowd be able to handle the deluge of items on their newsfeed, even with the filters being provided? In Twitter, the stream is everyone’s base (it differs based on the people one is following, but there is a public stream too) When conversations happen simultaneously in various ‘crowds’, they are connected by devices such as hashtags and RTs. In Facebook, the individual’s profile/home page is the base, so how does the connection of conversations happen? On the fan page, but there seem to be a few issues there? Groups could help in providing this base for a lot of conversations, but there are no updates as far as groups go. Lastly, as a user of both networks, I wonder if I can have the impromptu conversations that I have on Twitter, on Facebook. The third party clients that have been developed for Twitter have made sure that users have a wide array of options for their interface. Is that a major factor in boosting these conversations. Perhaps. (via Sampad)

    During the discussion, Sanjay pointed out that Facebook provides multiple engagement spots , and with the redesign, it could integrate the large user profile it already has with the real time stream to offer more accurate brands/ads placement. I’d like to add one more data component in this mix- Facebook Connect. According  to TechCrunch, work is already happening on the “Facebook ads + Facebook Connect = Social Ad Network” concept.

    Facebook has, as part of the new design also brought in location and language based targeting capabilities for advertisers. RWW also notes that, thanks to the Facebook Connect integration with Brightkite (a mobile social networking service), there are possibilities of hyperlocal targeting in the near future. The other market that would open up in the future could be based on the language versions. (Facebook is working on five Indian languages, for example) While Facebook has been making changes, basis features from Twitter and Friendfeed, it might also be to their benefit to look at an old adversary – MySpace. Though, at 236 million users, Facebook is rapidly leaving MySpace behind, the latter seems to have pipped Facebook as far as time spent on the site goes. It needs to be seen whether the new design will change that statistic too. Mashable has a post on the challenges and opportunities that the Facebook redesign throws up for brands. A consolidation, like streamlining the search function to aid easy tracking of conversations, might have to be done soon, to enable brands to utilise the service’s redesign better.

    In the discussion at LinkedIn, I had also brought up Stuart’s very interesting post on Twitter emerging as a personal advertising medium, which led me to wonder if large brands would gravitate towards Facebook, since they give a more structured way of interaction and small brands/individuals would use Twitter for promotions/advertising. But as Sanjay pointed out, Twitter would then, still have a revenue problem. 🙂

    Twitter is growing..and fast. Going forward, Twitter would need to watch Facebook carefully and choose a course that uses a different set of parameters for clustering users, and so deliver a differentiated audience, by usage or some other criterion, to create revenue streams. This could mean buying out a few services that complement the simple proposition that Twitter offers or helps measure brands’ activity on the service. Though I had mentioned that the big brands might want to look at Facebook because of the more structured approach,there are several brands already active on twitter. Like I said earlier, different user behaviour and contexts might mean that brands have different uses for Facebook and Twitter. While on the subject, check out Mashable’s cool sociable ads concept, and the debate about paying to be in the list of  suggested accounts to follow. (a list of 100 provided by Twitter to new users to start them off on the service)  It opens up a new line of thought. What if Twitter could find a way to serve real time contextual tweets on blogs, websites etc, perhaps as a (Twitter combination version of Google Search + Sponsored ads- if a brand wishes to be seen in a particular keyword context, for starters) widget. Let me think a bit more on that.

    Meanwhile, what brands should think about, is that in all this real time information overload on various services, they should not lose focus of what they are, and what their objectives are. Like I’ve said earlier, tools cannot replace strategy.

    until next time, some real time comments? 🙂

    PS. Must Read: A great Twitter FAQ list from Jeremiah