Month: October 2008

  • No more holy days…

    Last week had a very holiday theme to it. Technically, there was only a day off, but the particular day was different for different places..and work places. I had the day off on Wednesday and D had an off on Thursday. Well, a far cry from the good old days, when the Puja holidays was an eagerly awaited annual event.

    Its appeal lay in the fact that school books could be ‘legally’ laid aside for a few days. I still remember treating the occasion with all the seriousness it demanded, and even including comics in the book-ban. As i grew older, non-school books were gently eased out of the process. So were many accessory rituals like the early morning bath and going to the temple.

    Zoom to now, when the single day off is just another holiday to me. D does try her best to retain the last vestiges of an occasion that now exists only in the memory archives. But the link to the original event is all but severed.

    There are two losses that i mourn for. The first is of character – the character that differentiated and defined each of these holidays. The character that made sure each of these holidays created specific memory associations (our memory, i think, used folksonomy long before web 2.0) that would last decades after the holiday was last celebrated in the way it was meant to be. The memories now created are just another multiplex movie and a few ‘upto 50%’ off deals. I think we are celebrating more, only we have forgotten what we’re really celebrating. (pardon the generalisation) The second is of the innocence – individual more than collective. From the child who had oodles of faith and belief in the sanctity of the rituals he undertook, and derived great pleasure from it, to the cynical adult who battles hard to regain his faith, albeit in the form of spirituality.

    until next time, keep the faith

  • Creating Super Brands

    Found an excellent article shared via Reader (thanks to @vimoh) which sought to mash marketing, and more specifically, social media into the life of Superman. Through this example, and three different scenarios, it shows the typical position of an older brand, presented with new competitors and having to cope with a changing media landscape. The article itself is an absolute laugh riot and brings to light the various kinds of social media ‘experts’ operating today, with their own prescriptions for social media triumph. It ends with the simple but (what i consider) correct lesson of staying true to yourself, and doing the best possible you can.

    On a similar context, I found another article that talked about how

    “Soleil-Media Metrics analyst Laura Martin cut her rating on Google to “Hold” from “Buy” and slashed her price target to $350 from $580…saying the company’s practice of giving 10 percent of profits to charity and giving employees one day a week to work on pet projects should end amid the current economic climate………she highlighted another company practice she believes should end – “the confusing myriad of non-revenue producing Google-products in the marketplace.””

    The Google culture has had a tremendous influence on the awesome products that are must-have’s now. Would anyone with that understanding have made a statement like this? I shudder to think what this analyst would say about say, Twitter, if ever it got listed..hmmm

    While I’m definitely not against a revenue model for social media, or an ROI concept for the brands/organisations that involve themselves in social media, I am against the typical Wall Street business analyst’s parameters of returns. Mashable has a good post on figuring out the ROI models in social media. Here is another good post on selling the social media concept in your organisation.

    I absolutely subscribe to this line of thought (via Online Marketing Blog). Applying the regular ROI metrices to social media is going to take away from the essence of what social media is all about. What’s the next step – how do i monetise my relationship with my friend on Facebook?

    Meanwhile, this is a contrarian view on listening to customers, and this is a very interesting read on the busting of Web 2.0. Coming from someone who’s seen it all right from Dotcom Bust 1.0, i think it pays to at least listen.

    If the intent is wrong, social media cannot help. Social media can only help if you have a good product, willingness to involve the users, and accept their feedback to improve the product. If the idea is to simply use social media as just another platform to air commercials/messages, build in templates like ‘corporate blog’ and ‘user generated content’ and then apply typical ROI metrices to track and measure it, social media will disappoint, but a great intent and a great product will have the potential to create a super brand.

    until next time, its a brand new social world…

     

  • Social Branding (3 of 3)

    I’d mentioned in my last post on the subject, about a study which showed that 93% of online Americans wanted companies to have a social media presence, and believed these companies also should be interacting with consumers through social media, with one third of the younger set saying that companies should actively market to them on social media. 

    Of course, we have a different scene here in India, from what I read in WATBlog’s report on the IAMAI Digital Marketing summit, with marketers hesitating to go beyond the performance based model . I personally believe both the performance based model as well as a more ‘social’ model have their uses. To put it simply, the former is tactical, and the latter is strategic. But, I agree that it is difficult to sell the latter.

    Like I mentioned once, the measurability of the net as a medium is a double edged sword. I mean, which marketer can measure how many people saw a particular billboard, a particular ad (print or television) or heard a radio spot. The first is at best a judgment, and the rest, an approximation based on reach figures. There is zilch accountability in all cases, but the net has to be measured, even if the spend is 1% of the other media. Perhaps the fundamental love for quick, short term results that envelops the rest of marketing is prevalent here too. But yes, in the end, the intent/objective of the activity should decide the strategy in any medium.

    The best part about social media is that it allows the marketer the flexibility to do both kinds of activities. On one hand, you could be having twitter conversations, interacting on Facebook groups/profiles, and building communities ( a good how to note here)  keeping the brand strategy in view, and on the other hand, you could be running interesting promos on say, YouTube. Here is another study by iPerceptions that shows customer online ad preferences. (via Wild Blue Skies) There are independent tools being developed that measure the efficacy of  video campaigns – Visible Measures is an example, so its about time more companies got viral. I saw a few good digital promos that I’d like to share. (all US based)

    Chevrolet offered up to 10 free rides a day to college students on six campuses in a Chevy Aveo5 hatchback and filming the experience. They are then loaded on a special site, from where it can be shared on other platforms. Finalists are chosen from each college and then one grand winner will get a car. Read all about it here.  

    For their product ‘Dragon’, HP did a promo called 31 days of the Dragon. As part of this, they contacted 31influential tech bloggers to give away 31 laptops in 31 days. Each blogger ran a contest according to his rules, but also publicised others running the contest. With 3,80,000 links and 25000 entries, I would count it a success. (via Marketing Pilgrim)

    And these days the biggest marketer online is after all Obama. He’s got himself an iPhone app, which enables you to call your friends prioritized by their location in battleground states. That nothing works better than peer recommendation is a smart understanding. Read about it here.

    Nokia has a new and interesting promo running at somebody else’s phone. I wonder if its a new phone or something else altogether. The Facebook profiles of the characters don’t offer me any clue. Anyway, we’ll know in about 4 days.

    I read a post here, about an agency Modernista, that does not have a website. Big deal, you would say, most agencies here don’t have one, but the twist here is that its website is a ‘Wikipedia’ page that uses the resources of the web (Flickr, YouTube etc) to showcase its work. Its a great and radical thought, which definitely breaks the clutter.

    Lastly, take a look at this article, which talks about branded iGoogle themes. And here’s a superb compilation of companies that have used social media, but while in social media, beware of the cliches in digital marketing, especially social media. After all, Gartner has projected that over 75 percent of Fortune 1000 companies with Web sites will have undertaken some kind of online social-networking initiative for marketing or customer relations purposes. But, he added in an interview with CNET News, 50 percent of those campaigns will be classified as failures. (via a must read article) A similar small but useful note on Twitter usage can be found here. 

    As Chris Brogan has rightly written, social media is like phones, its a new (possibly better) tool, but the most important part is how it is used to reach consumers in a better way.

    The sad part is that there is still a tendency to choose easier ways of getting this job done, than getting a clear understanding of the medium and using it to the brand’s advantage. Here’s an article that talks about ways of ‘handling’ online reputation. The CEO of one such company that does this job for brands talked about cribbing sites like Mouthshut!! I wonder when these ‘practitioners’ would understand a few things – one, usually customers write negative things because they feel strongly; two, you cannot control the conversations on the web; and lastly, if companies made good products and provided good service, the same customers would write good things!! 

    until next time, be the change you want to see?

  • Really, Google?

    ….and while there have discussions and rants about the need for brands to start using digital media intelligently, the news is that the greatest internet brand of them all – Google, is all set to do some traditional advertising. Google, which had followed a policy of making good products and then letting WOM do its job, is now thinking of marketing as mere mortals see it. 🙂

    Last week, WSJ carried an article, (via Marketing Pilgrim) which stated that some of its “executives have been pushing for the company to overcome its aversion to paid advertising”. Though the founders don’t seem thrilled about the idea, “the search giant has recently held discussions with several Madison Avenue agencies”. The article also talks about Google having done a ‘100 things you can do with Google’ campaign in Japan, a market which has seen some resistance to the brand’s omnipotence. 

    Google’s annual offline spend has been consistent at about $20 million. But they have always been doing PR, even for the bordering-on-ridiculous GMail Goggles. The launch of the G1 phone, as well as the browser Chrome had a fair bit of PR running for it. Chrome even had a comic book released specifically for its launch. It is said that the brands that tell the best stories manage to gain the maximum mindshare of its audience. Wonder if there’s a correlation 😉

    I think there are a lot of layers to this. The general economy’s slowdown is bound to affect the internet space too, and perhaps the growth is going to plateau. In such a scenario, it is quite possible that Google sees traditional advertising a safe way to get some growth inorganically. After all, thats the way most brands operate. 

    Also, while Google is loved/hated and even seen in awe by netizens, sometimes very little of its aura gets translated into the real world. Perhaps with the real world slowing down, and traditional companies and brands getting hit with budget cuts, this is a good time for Google to take itself to the next level and be seen as a sort of super hero brand that can survive downturns. This is all the more important since rivals like Microsoft and Apple have never shied away from using traditional advertising. 

    Most importantly, and this is something I wish all major web based brands would do, Google, with traditional advertising, could create new audiences by showing them the sheer utility value that it provides. These could even be people who have never used the net before. That would be great news for anyone who wishes well for this medium.

    And therefore, I shall not chant ‘Google is evil’ this once, and cheerlead its foray into traditional advertising.

    until next time, I somehow don’t think Baba Ramdev is Google’s brand ambassador in India, despite this. (via Labnol)

  • Superzero

    He supposed he would just have to go through with it. After all they had warned him of this about 5 minutes after they started. He remembered the exact words “ ..aur aise shuru hua Drona ka safar” They were right, with a small modification – from then on, the audience was forced to suffer Drona.

    until next time, drone arrgh!!

    PS. It also inspired me to get verse  –

    Ticket ke paise khona, aur theatre main jaake sona..

    Yehi hain Yaaron Drona, jise dekhke aaya mujhe rona…