Tag: twitter

  • Facebook, Twitter, and the future Wave

    Call it coincidence, but in the last few days, I have read two detailed interviews of the founders of two of the most talked about services  these days- Facebook and Twitter. Coincidence, because my last post ended exactly there – the future of Facebook and Twitter in light of the impending Google Wave.

    Inside Facebook had an interview with Mark Zuckerberg a few days back on his plans and the direction which Facebook would want to take. It starts off with how Facebook’s profiles are based on real identities and that has been at the core of Facebook’s activities, the Newsfeed, the developer community built around the Facebook Platform, and the more recent Facebook Connect. He points out how real identities drives communication, siting examples of how mail on FB is used a lot since people need not remember someone’s mail id. He discusses the rise of content creation – specifically photo sharing. (where Facebook is speeding ahead of competition) On another front, Facebook is also testing out a payment service, which if aligned with Connect, can be useful outside FB too. While on currency, he clarified that FB aims to be cash flow positive next year.While he expects music, location based services and travel to be the main verticals, he says that gaming has been the surprise package.

    Search Engine Land’s talk with Biz Stone on Twitter was also a very interesting read, thanks to references to the repositioning of Twitter, as a sharing and discovery service, aided by the ability to form groups, a redesigned homepage. He also discusses the importance of real-time search and the ballooning of rumours that happens on Twitter. While on the subject of the recent change to the @replies sharing, he talked about creating ‘playlists’ of people that can then be shared.He also spoke about the importance of SMS and how Twitter can be made more useful to beginners – “what do you want to find out” instead of “what are you doing?”. Meanwhile, in a panel discussion in New York, Twitter exec Jack Dorsey commented that he wanted twitter to be as ubiquitous as SMS, but obviously much more advanced and useful than that. I also saw a very useful article recently that discusses the 10 ways Twitter will change US business, which include hyper local marketing, measurement of other media, replacing message boards for stock/financial discussions, democratisation of media, data mining, news alerts, micro payments, effect on telecom companies and governmental agencies, and fund raising. But there’s something about Twitter that goes beyond all this, maybe I am a bit biased, but check out this excellent read on the subject.

    Now in this context, let’s take a look at Wave. If Google is able to sync existing high profile properties like You Tube, Blogger, Picasa, News, Calendar, Latitude, Orkut and even say Knol and Reader, a lot of the advantages of Facebook that pertain to real profiles might cease to be huge advantages, since my connections on Google are usually people I already know – real people, so to speak. The other point is that all these services have quite huge crowds on their own, and sets of crowds that use combinations of these services. It remains to be seen whether Google finds it worthwhile to provide integration options on Wave, and then top it with real time conversations, and the ability to create portable waves. The consolation for FB is that so far, Google has not been able to do any breathtaking synergy exercises.

    Twitter seems to be moving towards harnessing the power of crowds to help people find what they’re looking for. Twitter’s dual strengths, IMHO, are still its simplicity, that allows it to be used for a variety of purposes, and the army of developers who create apps that actually transform these concepts into usable tools. The overlap of my Twitter crowd and Gtalk (and so possibly Wave, when that happens) is in decimal percentages, but if Wave can use its ‘openness’ to connect friends of friends..to a few degrees, that advantage might be lost sooner than later. Wave might also be able to replicate the real time advantages and the ease of use that makes twitter so useful. To be noted that twitter is working on Verified Accounts.

    I’d say that both Facebook and Twitter have to work harder and faster if they’ve to offset the effects of Wave. They will obviously not disappear overnight, but users might actually question the ‘utility’ of being on the networks. On its part, Google’s success with Wave will all depend a lot on how they manage to integrate their services, and the kind of apps that the developer community manages to bring out.

    until next time, the changing status quo? 😉

  • Wave Content

    And just when Microsoft seemed to get moving on Google, with Bing, its new search engine (in case you haven’t heard) with a $80-100 million ad budget, and bundling the real time social search engine OneRiot with IE8, Google comes right back with what could potentially be a game changer for a whole set of services, including Facebook and Twitter, in addition to the obvious mail, and search services. Last week, most of the web world were giving raves for Google Wave. In many ways it took the zing out of MS’s announcements.

    Look no further than Mashable’s Google Wave guide for details. To summarise, Google Wave combines email, chat, IM, wikis, social networking and many other potential uses. A ‘wave’ is a conversation thread that can feature one or more friends and even bots (that can source and modify information, communicate with users etc) and have documents, videos, images, maps etc, there’s drag and drop file sharing too. It can be modified by any participant, who can also add other participants and all this and can even be taken outside to say, a blog. And all this is real time, and really real time, where I can even see the other participant/s typing.  There are also gadgets (like Facebook apps) built on the OpenSocial platform. (so if someone develops a Scrabble gadget, we can play a multi user game live, and maybe add photos of our playing while at it). And there’s an API for developers to build more and more applications. To really understand what the fuss is all about, check out the video. Its way more than an email+real time communication and collaboration  tool on steroids. But with all this content, Google really needs to have a lot of storage space.

    httpv://www.youtube.com/watch?v=v_UyVmITiYQ

    Wave seems to be aiming at turning the entire concept of social networking on its head. Instead of a single service (Facebook/Twitter), a conversation could be started on anyone’s Wave interface, participants dragged in, and new content created and collaborated upon, and then taken outside. Take a few Google products, for starters – Blogger, Google News, Picasa, YouTube and imagine what one could do with real time collaboration on these. Create a post, have live comments, and then post it. Wait, maybe I won’t even bother to post it!! I am wondering what sort of privacy settings would happen here, would we able to create groups (like say, FB) and set different criteria for different sets?

    Now, look outside Google, say Twave – Twitter + wave, that uses a Tweety Google bot to display your entire Twitter feed on Wave, where you can archive it, thread conversations and so on. Imagine what this could do to say, news reporting. Live wikis, with witnesses collaborating to create authentic news stories, and the crowd being the check and balance.

    Gmail is addictive, and many users usually neglect their other ids after they become used to the functionality of GMail. If Wave does deliver all the above, then the season’s favourites – Facebook and Twitter really need to look over their shoulder, more so, because the new stream creator is not just another player, its Google. There’s another aspect I am thinking about. Mashable’s testing report states that “Central to Google Wave’s interface is search – you create specific searches based on not only keywords, but activity, history, person, and more.”  Unlike FB and Twitter, GMail users are used to ads, if Google Wave starts off with ads, the resistance to it might not be a lot, especially if they’re of the useful contextual+semantic kind. Twitter was called a protocol (Seth Godin, I think), perhaps the protocol standards have been upped.

    Meanwhile, though i think that Google Wave is a great piece of work, as always, I am also worried about Google being the beginning and end of my web experience. There’s just too much power there. 🙂

    until next time, surf the wave

  • Birds of the same feather…

    When he entered the place, there was already a crowd. All he wanted was to be able to have some decent conversations. He realized that he’d have to find a handle if he were to make any headway. And then he found her and realized it was possible to have a conversation amidst 140 characters.

    until next time, my second anniversary dedication to Twitter. 2 days from now 🙂

  • Zoozoology..and more

    The jury is still out (and perhaps permanently so) on who actually won the IPL – the fake IPL player or the Zoozoos. Both massively popular, they even have conspiracy theories built around them – the identity in case of  the former and the inspiration(cached) in case of the latter. There is even a minority who claim that actually the Deccan Chargers won, but that really isn’t relevant. 😉

    I thought the Zoozoos were adorable. The usage of Mallu food terminology in the International Roaming ad added to the fervour. I remember starting at least 2-3 conversation threads on Facebook and Twitter, the ‘people behind the zoozoos’ image i shared on Twitpic got more than 250 clicks, and I saw quite a number of online and mainstream articles on them. Yes, there were many real conversations as well across age bands. There is no doubt in my mind on the amount of buzz that was created.

    As per the afaqs article, the Vodafone brief seemed to be very clear – increase the awareness of VAS services among new acquisitions in a manner that would really stand out.  A small number of people I spoke to managed to remember the VAS services associated with each ad. I felt that the lateral interpretation of the services, or rather the rendition of that, made me try to connect before the ad ended, so it worked for me.  I even started seeing them in unrelated contexts. But a lot of people just remembered the zoozoos. Just like they remembered the pug. Now the association betweenthe Zoozoos and Vodafone would be established easily, I think, since the competition was Madhavan and Vidya Balan.

    But then, there are these little things that happen outside advertising and in the consumer experience space. Like the ‘Hutch’ that appears as the network on my phone screen. Last week, I got this call from a Vodafone customer care executive, who informed me that I could pay my bill by ECS, and that was more convenient than my current way of paying by cash. Nice, but the only snag was, I’d been using ECS for more than 3 years now. I now wonder how my billing happens smoothly.

    All of this made me think about two things. One, whether brands are thinking about segmenting their existing and potential user base, and then further evolving strategies and communication basis this. So, while the Zoozoos were extremely entertaining and informative, I really wondered about relevance. Did the Zoozoos change my perception of Vodafone? Would there have been a difference if Airtel or Reliance brought out the Zoozoos? Not just to me, who is often irritated by the Vodafone service (like many others in Bangalore) thanks to coverage and call drops, but other user segments as well.  Is this way of communication just a function of the media vehicles that are in use now, which allow very limited ways of segmentation? Will the internet and mobile really change this thinking?

    Two, from a slightly larger perspective, will buzz marketing become an end in itself? Somewhat like the trending topics on twitter, which earlier gave an indication of what the ‘happening’ conversations on Twitter were, but now are just self fulfilling memes. The Twitter reference indicates unhappiness but the original query is in all earnestness. Buzz marketing with no trackback to the brand strategy? Is this more tempting when we’re dealing with a real time way of connecting and communicating? How does this stack up against building brand equity over large timeframes? Does it matter anymore? Or is a positive history of buzz marketing sufficient? In the case of Vodafone, they succeeded in creating so much buzz that editorial space in mainstream dailies were devoting space to them. Online, there were FB groups and Twitter mentions and posts after posts. I could write about engagement and conversation in social media, but where does all that lead to? Where do the Zoozoos go from here? Do they continue to be brand mascots, or are they good enough only for a buzz? Good enough to increase TOM and therefore affect sales in a tactical way?  So, is frequent buzz marketing + good consumer experience = brand strategy? Meanwhile, if the buzz has been generated, can we put up a few more towers and spruce up the data centre?

    until next time, omnibuzz

  • What’s on TV? The Internet

    The confluence of web and TV has been a topic of discussion for quite sometime now. The initial version of Web TV- with a set top box and keyboard, didn’t work out well, but that hasn’t stopped the next generation from making attempts, and with all the components required for access built into the TV now, things are showing some promise.

    Yahoo’s TV widgets, with Flickr, news, finance etc integrated onscreen in Samsung TVs had created quite a stir at the CES 2009 event earlier this year. Yahoo and Intel have also co-developed a range of products that lets users access pages and tools while watching a program – around 20 widgets (scaled down versions) from the NYT to MySpace and Twitter. Yahoo will also release a toolkit for developers to make new content.Yahoo is not the only player here. Netflix has tied up with LG for a new line of broadband high-def TVs with Netflix built in to it. More on that here.  Verismo Networks has a PoD device – VuNow that can stream web content onto your TV without a PC or connections. (via Bangalore Inc) On another front, there are gaming consoles and DVD players etc with built in broadband access abilities.

    Meanwhile, the convergence is happening on the reverse direction too. With the net becoming a competition to TV channels as a source of entertainment, the reverse is also happening as a lot of television content is now finding its way into the net, legally. 🙂 Comcast, Time Warner Cable etc are now entering the fray with a two fold objective – to take more content online, and make the TV experience more web like. Closer to home, Star TV had tied up with nautanki.tv earlier this year to watch shows online. A couple of months back, the Times Audience Network added Big Adda as a video content partner. More about that here. Hmm, Bigflix + Big Adda?

    It is also interesting to see web based entities going beyond their current territories. Portals, like Sulekha creating Web TV. Internet video site Hulu getting into social networking. Will expand on that in a bit.

    Meanwhile, television content (shows) have started using social media to add a layer to their interactivity. MTV recently announced plans to launch a show that will also include real-time conversations taken from Facebook and Twitter, allowing users to interact with the show as it airs.  Users will be able to upload videos (their favourites and even self generated ones) through a RockYou application.(via TC) Mad Men’s tryst with Twitter, though fan generated is also a case study.

    An interesting concept I came across on TC – Delivery Agent, which helps TV networks make use of their content by being an online marketplace for products and merchandise that are seen on television shows. It pays the network a royalty for this. According to the TC article, they have gone step further by checking the index of products scheduled to appear on the show, before the show airs, and then approach the brands concerned to buy an ad package. It seems like a win-win-win concept. With even a partially enabled web on TV, this concept could be easily integrated and made into real time purchases. Absolutely measurable for brands. Imagine saans – bahu saris, wedding costumes and even office and casual wear that can be bought online. The Jassi look, or the more recent Ballika Vadhu look, anyone? 😉

    TVLoop, which started out as a Facebook app that allowed users to have view TV show episodes on their profile , has now gotten itself a website of its own.If you comment on an episode of the show on TVLoop.com, TVLoop users on Facebook or any other social network can reply directly from their respective site. (via Mashable) The Hulu social network I mentioned earlier encourages Hulu users to connect with one another and share their video preferences. The new features are expected to help Hulu better track viewing preferences, which helps further target ads. It also helps monitor conversations around videos and therefore provides more data on viewer behaviour. In both cases, the key take out is collective feedback – on content, ads served etc. From tweaking storylines and characters to embedding products better, having conversations around them and making purchase decisions easier, there is tremendous potential.

    Web on TV, TV on web, web TV and social networking, TV and social networking, at the end of it, the point is about content on demand- across platforms, a rapid increase in interactivity, and the potential to increase the relevance of a product/service to consumers and encourage purchase almost instantly.  In an era when vanilla product placements are becoming increasingly unpopular with viewers, this content integration across platforms could be the kind of tonic that’s needed for a system that currently thrives on sponsored (and usually non related, random) advertising and  insipid product placements. From the other side, the web’s current major advertising mechanism – contextual advertising just got more content to play with, and this could spawn an entire new way of advertising.

    As for me, I’m waiting for the time when I can watch the YouTube videos, Flickr photos and Twitter updates and the TV news on the same screen, and then real time reality TV, when I use my Twitter handle to eliminate participants and generally decide their fate 😉

    until next time, users, from publishers on the web to broadcast producers