Tag: social shopping

  • Social Shops

    One of the trends I think will catch on in the next few years is social commerce, despite the buzz. šŸ™‚ Though word-of-mouth has always been around, newer technologies provide scope for newer manifestations. At this point, social commerce is seen as many things – from f-commerce to group buying/daily deals to virtual merchandise to social + affiliate marketing to social media reviews to shop-together applications, and so on. In essence, any usage of social platforms/applications/media for commerce, andĀ  brands are using/creating these basis their objectives and understanding of the space.

    The buzz has been there for quite a while now. To take a few recent examples, JWT’s 100 things to watch in 2011 had at least a couple of obvious manifestations – F-commerce (35), Group Manipulated Pricing (4) and more in terms of enablers and related items. (come to that in a bit) Trendwatching’s May 2011 trend is The F-Factor – “that’s F for friends, fans, followers who influence consumers’ purchasing decisions in ever more sophisticated ways”, in which they classify this further into discovery, rating, feedback, together, and ‘me’, the last one about curation itself becoming a product/service.

    There are several technologies that will aid this trend in various capacities. Again, to refer to JWT’s deck everything from Automated Checkins (6) to Micro Businesses (51) NFC (56) to Personal Taste Graphs (67) to Tap To Pay (88) can play a direct or indirect part. Add to this increasing smartphone penetration and its impact on purchasing behaviour (check out a study by Google) and interesting services like Localmind, which uses 4sq check ins and location to help users engage in Q&A, or LocalResponse, that uses tweets and check-in data to create a marketing platform for brands to target consumers in real time. and this is sure to be an interesting space with plenty of $$ involved.

    That (obviously) explains why the usual suspects are making strides – Facebook with its check-in deals and Social deals and more importantly increasing the scope and penetration of Connect, Open Graph, Instant Personalisation (though), Google with its Latitude, Offers, expansion of Product Search to more countries (via) and even its fashion shop, Amazon with its new membership-only fashion sales site and so on.

    But more than these services, the applications that interest me are from the ‘real’ products that I come across. Levi’s remains one of my favourites. And the one that excited me much was Pepsi’s Social Vending Machine. It allows a user to buy a drink for your friend and add a personal video message while at it. After you provide the friend’s name and number, he receives a text message with a code which he can redeem at the nearest vending machine and watch that video you made. (via) Probably a gawky start, some would say, but think of the potential applications.

    httpv://www.youtube.com/watch?v=wJaEVEoEETA

    It’s not that there won’t be challenges – privacy is the obvious one. Brands will also have to be careful about their natural tendency for broadcasting and aim to be relevant in time and other contexts. They will also have to integrate offline and online well. But despite these and more that might crop up, I think this will be fun with its synergy with Social CRM and its perspective on the answer to that omnipresent social media ROI question. šŸ™‚

    Bonus read: Paul Adams on How your customers’ social circles influence what they buy, what they do and where they go

    until next time, social bill sharing? šŸ˜‰

    PS: Interestingly, Coke had a friendship machine of its own too

    httpv://www.youtube.com/watch?v=Bj3QLLTFDX8

  • The new brand ambassador – you

    Sometime back, I saw a press release of an entity called AdBhai. It is positioned as a no-frills classifieds portal and according to the release, has implemented Google’s Friend Connect. It means that you can use your Orkut/GTalk id to post comments on the site, giving the entire thing a social twist.

    I have come across quite a few interesting sites which link shopping to social media. There’s Tribe Smart, which allows you to make a profile and use crowd wisdom to know about the product. And its not just a product, it could be a website, a movie. In the process, you end up meeting people who share similar interests. Skimbit is a browser add on that allows you to make a project page you can configure, for your purchase, add products from different sites, and then allow others to rate these. Ā Another startup working on a plugin based model is Notches, which works on two fronts – allows product sites that tie up with it to add review buttons to its product pages, and users who have downloaded it can review any product from any website. (via Center Networks) Meanwhile, there’s a very interesting online music sale model at PopCuts, which rewards you for spotting trends early. You can buy a track, and when someone buys it from then on, you get a cut. A very cool idea, I thought, and would like to see how it pans out. Just like the earlier site, you start meeting people who rock to the same tune.

    Mashable has written about a widget based service called TurnTo, which works on the concept of social shopping. Deviating from the path of the above two, this one lets you add people from your existing circle of friends. During TC 50, which I’d written about earlier, a couple of startups working in the social shopping/reccomendation space were showcased. One was GoodRec, which shows users reccomendations of restaurants, books, movies nightlife, and displays the location on a map. It allows you to make reccomendations, which can also be shared on Twitter, Facebook, Friendfeed etc. According to StartupMeme, GoodRec scores over the existing player – Yelp, in terms of usability. Another player, who is into ‘social’ based decision making is CityVoter, which ‘allows insiders who know a city best to share their insight with information, ratings, and reviews on everyday decisions’.The other startup is GoodGuide, which aims to provide users with information onĀ social, environmental, and health related aspects of consumer products. With people becoming increasingly aware and conscious of the environment and the impact of their lifestyle on it, this is a good space to be, especially because of the clutter of ‘green’ goods that have been hitting the market. You can read more details on them here.

    WOM is no longer a buzzword, it has become a fact of life, if not in ‘low involvement’ categories, at least in ‘high involvement’ ones.Ā Amazon has recently beenĀ using passionate Kindle users as brand ambassadors.We are on our way to what this post (quoting from a report) very correctly describes as an ‘influence economy’. As more and more users enter the social realms of Facebook, Twitter etc, their purchase decisions are becoming increasingly influenced by their social peer group. I come across this regularly on twitter – social based decisions on everything from restaurants to laptops and mobile phones. The post also gives a simple path for brands to get invloved in this process. But the essence is that brands need to be truthful, transparent, listen to their customers, be accessible, and most importantly, have a great product, for the reality is that communities cannot be bought. It has to be earned, and this post has a few tips on that. RWW has shared some data on super influencers, from a McCann study doneĀ Ā among 17,000 active internet users in 29 countries.

    Though brands are only beginning to take consumer voices seriously, it is great to see market leaders like Unilever and P&G understanding the limitations of current consumer research procedures, and making efforts to embrace online buzz. Meanwhile, HUL has introduced the concept of a customer ombudsman in india. The ombudsman works on behalf of the consumer and will tackle all cases that cannot be dealt with by Lever Care. A wonderfully radical move, which shows why they are market leaders. Read all about it here. Ā While on the subject, there’s a company calledĀ BazaarVoice, which helps brands create business value out of the positive consumer PR they generate. As fanboy cults emerge on Facebook and impromptu brand wars (among consumers) occur on twitter, I think this space has great potential. Speaking of Facebook, they’re also using users as brand ambassadors in Germany. (via Tech Crunch)

    until next a sociaholic shopaholic?