Tag: SalesForce

  • Enterprise, Consumer, Interface

    Facebook’s new Groups at [university] feature, which allows users to create groups that are only visible to those with the relevant and authenticated .edu address, is probably the social network’s hat tip to its roots and a way to show that it can still play at targeted sharing too. However, what it reminded me of was enterprise tools like Yammer which also use authenticated addresses to create closed networks. Add to that Facebook’s other new feature being tested – private messaging between users and Pages, and I wondered if the authenticated domain feature couldn’t be used for creating enterprise networks within Facebook, which could then interface with consumers using Pages. In fact, that would even go quite a way in solving a user’s work/life identities by allowing him/her to have separate (but connected publicly/privately) logins.

    With Google+ launching for brands and thanks to circles, allowing a relatively easy (and measurable) flow of information within and outside the enterprise (I’ve begun experimenting with this @ Myntra), linking employees, consumers, partners etc through not just sharing but also through live video interaction, Facebook does need to go beyond its current offering for brands and organisations.

    Though I’ve not seen it in action, Twitters new proposition for brands, with better profiles, a new twist to promoted tweets, self serving ads etc do sound interesting and should probably lead to more interesting brand activities on the platform.

    The first generation of social media tools have focused on monitoring, engagement and some measuring. They will obviously have to evolve with the platforms’ own feature set advancements. (not to mention new platforms) Meanwhile, I’ve seen at least two forms of this evolution. Salesforce, which has, with the acquisition of Rypple, entered the talent management sphere, continues its march towards being a one stop shop (Chatter for enterprise collaboration, Radian 6 for social media monitoring, engagement and others). On another front, Percolate is aiming to solve an interesting problem area that I can identify with – sustained communication with consumers across platforms that balances interesting content with business objectives.

    New platforms, new tools, decreasing attention spans, new hardware and technologies and a relentless pace of advancement – 2012 promises to be exciting.

    until next time, horizon tally

  • “What will you do when the money goes?”

    Even as stories abound about a Google acquisition of Twitter, Adage had a story on how Google is already making money out of tweets. According to the article, Google is offering ad units that display the client’s five most recent tweets across the AdSense network. The link leads straight to the client’s twitter account, and the campaign is measurable by the increase in follower count. One could say that Twitter gets some publicity out of this, but its obviously not getting any money.

    The ad network Federated Media recently launched ExecTweets, a site that aggregates tweets from business executives. The site is sponsored by Microsoft. With a twitter account, you can join the conversation, receive tweets from the community and vote for tweets and execs. At least on this one, Twitter will make some money.

    Since we have mentioned two biggies, might as well mention the third too, though what they’re doing is different from the above. Sideline is the desktop app from Yahoo, that runs via the AdobeAIR platform. It can do custom search groups, advanced queries and auto refreshes by pulling in data from tweets. There are other services that offer similar features, but maybe there’s more coming. And it does promise 20% more awesomeness. 🙂 On a tangent, a service called Say Tweet, which I have used in my personal blog to display my Twitter status, does give a sense of what Yahoo could do with Flickr and Twitter.

    In addition to the biggies above who’re using Twitter, there are numerous applications and services being built based on Twitter, and several others inspired by Twitter. A few examples. Tinker, from advertising and publishing network Glam Media, allows users to track real time conversations (from facebook and Twitter) happening around TV shows, entertainment events, conferences, and so on. It gives information on events by showing most followed and most discussed streams, popular events, and on trends with charts and historical data.  It also has embeddable widgets, which can be used to view a feed as well as update. They already have advertising and featured events and have further monetisation plans. iList Micro, from the iList service that alllows you to broadcast your listing to friends across networks, is the Twitter version and uses the hashtags #ihave and #iwant to create a simple process of classifieds. I have already mentoned Yammer (which now offers integration with Twitter), and Blellow in earlier posts, which are renditions of Twitter for more niche/enterprise uses, there’s also status.net arriving in a couple of months time.

    In spite of the several ways in which business are using Twitter, and the potential, I actually get worried when such services pop up on a regular basis, because I fear that when each service figures out a revenue model, one door could possibly be closing for Twitter itself. For instance, recently Jeremiah Owyang had a good post on social CRM being the future of Twitter, and within a few days, I read about Salesforce adding Twitter analytics to its CRM offering, and about CoTweet, a part marketing-part CRM tool.

    Twitter hasn’t been idle. From experimenting with advertising on profile pages (for third party and own apps, free for now) to tweaking title tags for better Google results, to hiring a concierge for celebrities (yes, really!) a lot is being done. And there’s also a new homepage design (limited roll out) which gives more prominence for the search function and increases homepage stickiness. It will also display popular trending topics (like in the current search homepage). (Hmm, perhaps one ad every 5 items, I wouldn’t mind that when i search)

    With the new funding, perhaps they have enough money in the bank to wait, watch new services, and incorporate the popular ones into their own functionality, in order to provide a diverse and robust service to all kinds of users.  Twitter is so open ended that it is different things to different people, but I wonder if identifying a few areas that they’d want to develop for revenues is of prime importance now. What I’m worried about is other services staking out potential revenue models, and whether addition of features towards no particular intent might result in everyone else but them making money out of these very features. But hey, maybe they have a plan. 🙂

    until next time, tweet dreams

    PS. the lyrics of the song mentioned in the title 🙂