Tag: privacy

  • The Fifth Estate?

    I remember an almost-discussion on twitter a while back, with shefaly and gkjohn, on whether was a tech company or a media company. The context was the Android getting space on the otherwise bare Google homepage. That would have a reach greater than perhaps most, if not all media giants. And thus I thought about taking a look at what could possibly be the new form of a media conglomerate.

    While Google’s dominance in search is complete, social search is another matter altogether, and if we go by Hitwise’s report on web user activity in Australia, social search is poised to overtake search soon. Though this is an Australia specific report and though it does leave room for arguments (YouTube is classified as social search though it is usually categorised as video search) it is definitely a trend. And while this page would give you enough statistics to show that ‘social’ is not really limited to Facebook or even Twitter, and includes everything from blogs to LinkedIn, if I had to choose one company which would be the player to beat in social search, it would be Facebook.

    But first, Google. Google is now easily the print industry’s bogeyman, and despite robots.txt wars and pay-walls, Google  continues to explore the territory. From adding FastFlip on the Google News homepage to the ‘starred’ feature which allows you to track stories of your choice on a separate page, thereby lending the algorithm a personal touch, Google is upping the ante on a regular basis. Meanwhile, understanding that its lagging in the ‘social’ space, despite services like Orkut, Google is working on an integrated social strategy using everything from a user’s current network of contacts in Google services to a social search that includes contacts from other networks and from OpenSocial and Friend Connect to supporting OpenID and OAuth, and even having a tweet ranking algorithm now. This could ensure that Google becomes an important part of our social profile soon, though personally I’d think a lot before working on my Google Profile!!

    Meanwhile, with over 350 million users, half of whom visit the site daily, Facebook is well placed to throw a spanner in Google’s works. Facebook’s biggest strength is the trust factor it automatically brings to search results because it draws these from a social graph – users and their inter-connections, and its a gigantic data mine. From the link shared earlier, over 2.5 billion photos and 3.5 billion pieces of content (links, posts etc) are shared every month on Facebook. There are 700000 active local businesses are listed. Meanwhile, it is trying to provide tangible business value too, from a conversion tracker to encouraging users to set up their accounts for news reading, it is now trying to dislodge Google from its areas of strength. Google is spread all over the web, and Facebook is a walled garden. But then, it spreads itself with Facebook Connect, which is implemented in 80000 sites engaging 60 million users every month.

    January 28th was World Data Privacy day. Google renewed its privacy vows, and everyone must’ve had a good laugh. This kinda explains why. And while Facebook makes claims that its recent updates to Privacy Settings had 35% users thinking about privacy and configuring their settings, revelations like these don’t help.

    RWW had a good post on Data Privacy Day on Facebook’s volteface with regards to privacy, which also made me think about the evolution of the web and the two sides of the coin – the convenience of recommendations based on my likes gleaned from my interactions on a network, and the privacy of that data.  The last part of Samir Balwani’s excellent post on Social Media ROI begins to address exactly this area.

    A few other players in the game emerge when we look at a larger landscape of web access. The iPhone vs Android vs (you could also say) Symbian/Maemo battle rages, even as 65 million users access Facebook on mobile. Google now has its own operating system and the gPad (concept) pictures are already floating on the net (within a few days of the iPad launch). Nokia, Apple and even old Microsoft, they are all media in themselves too. The common factor is data about us.

    The reason why all this is interesting is because unlike the earlier forms of media we have known, neither Google nor Facebook are content creators. They are aggregators of content – from  known publishers from old and new media, and more importantly, from us, the users. Our consumption patterns and interactions will be the data from which marketing insights will be gained. As these networks increasingly become media, the search for revenue models and the trends of using these as marketing/advertising platforms will also increase. This needs to be kept in mind as we spread ourselves across the networks.

    until next time, virtual realty 🙂

    Bonus Read: Why Facebook is wrong: Privacy is still important

  • De-privacy

    The Twitter discussion last week with Surekha and Karthik, was mostly about attribution, but it had another facet to it – privacy. Last week, a childhood photo of mine was shared on Facebook, I promptly untagged. Thankfully Facebook still allows that, though I wonder for how long. But it made me think. Does the photo belong to the person clicking it or the person who has been clicked?

    Surekha, for example, mentioned that she was okay if her tweet was reproduced, so long as it was attributed to her. I am ambivalent about my stance since I have at least a couple of problems, one practical, one theoretical (for now) – first, the context of it, where will it be used and in what context? I even stretched the thought to whether I can choose who gets to RT me and which tweets. Second, what if someone has a revenue model out of aggregating tweets, and that’s not just MSM I’m talking about, its online publications, blogs and blog aggregators too.

    The first one is about privacy. When I share a status/tweet on FB/Twitter, I do it on the assumption that its shared in a relatively closed network, and in a context. It would be ironic if the content creators of new media to say they’ve been mistweeted. With Facebook’s  changes in policy at the end of last year, the definition of privacy is actually up in the air. No, actually Facebook is deciding what is privacy and that it is over. And to think that privacy was the cited reason for the non-portability of the data on the network!! There are two wonderful posts on the subject which you really should read – one by danah boyd and the other by nicholas carr. On a tangent, this post onThe Inquisitr about how (in the context of customer service), in spite of the web making every person a media outlet, the concerned corporations would choose to listen to only a few. The fear being whether rules of personal privacy would also be decided by a select few. Are we talking the Schmidt language here – “If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place”. Oh, did I take that out of context? Heh.

    The second one (about the revenue model) made me think about media and brands and intrigued me because it is linked to privacy, and more so, because I sensed a paradox – between the individual’s notion of privacy and how we expect a media outlet/brand to be dictated by us on how and where its content is used. Yes, they are not individuals. But even if news per se is not owned by anyone, isn’t the particular form in which it is carried owned? The brand, is owned. The way the web is evolving, do they have a choice about where they are seen and who talks about them? This is not a debate on whether it makes sense for them to be private/public, but my point is about choice. When we start thinking about ‘linking’ as a right, just because the web economy is supposedly supported by it, I get the feeling I mentioned earlier – will a (new) powerful few dictate how it plays out? Privacy and control – they cross paths a lot. What really are we creating?

    until next time, protocols

  • Password…protected?

    I sometimes end up passively watching ‘Moment of Truth’ – passively because it plays in the background while I’m surfing on the web. In the beginning I used to have a healthy disrespect for not just those who indulged in spilling out details of their life (mostly of the skeletal variety found in cupboards) but those whose voyeuristic inclinations made them watch it intensely.

    But now, it has also made me wonder about the almost cyclical nature of transparency. Wasn’t there a state when everyone knew everything about everyone else? Or, rather, one protoplasmic entity with a single consciousness? And then it evolved slowly until everyone had secrets. And now we have people willing to reveal their secrets for money. Of course, it doesn’t take us back to the original level, but still…

    In a comparable context, sometime back, there was also an interesting discussion on twitter, on privacy issues on the web, and people getting to know passwords. Like i said there, I’d classify these password hunters into basically two types – one for whom your identity is just another information source – banking passwords, credit card details etc, this guy wouldn’t be interested in  say, your clandestine relationships; two would be the guy who knows you personally and would like to really like to find something personal about you via your virtual life.

    Do we fear the second kind more than the first kind? Because he will break the persona that we have built over the years, in front of others, show them what we are beneath the veneer, and more importantly force us to face ourselves? Isn’t that the reason we are so jittery about privacy. It can’t be just the fear that he might use our accounts for something bad. When I look at it objectively, personal accounts (mail, blogging, social networks etc) are just data- data that we might choose not to share, what we call personal data. But what exactly do we mean by personal? Isn’t it just something, that if told to someone else would shame us to some extent? Isn’t that what we are trying to protect? Or am I missing something? What really is privacy?

    I really wonder if these privacy issues will somehow (in the long run) force us to have characters that are more spotless, a sort of utopian existence, when people are so transparent to each other, that there will be no reason or room for secrets? I think it’s possible, you?

    until next time, translucent lives