Recently, Badshah took the rap for allegedly paying for fake views on a music video, in a bid to break a YouTube viewership record. I’m surprised that a lot of folks were surprised! Whether it’s social media (FB, Instagram, Snapchat etc) or media networks (YouTube, TikTok, and largely Twitter too), digital ecosystems have been built around reach. Just like traditional media was. Reach that is then sold to brands and advertisers. Reach that is usually also a poor surrogate for efficiency and effectiveness. That’s why all this reminds me of Goodhart’s law – when a measure becomes a target, it ceases to be a good measure. The unintended but predictable consequences of optimising for the measure. So why do brands still do it? Hey, everyone has KRAs and no time for real outcomes. Output is good enough. Influencer marketing does just that. Besides, a case can even be made for credibility in the audience’s mind. But that’s a separate story. (more…)
