Tag: Facebook

  • Dido and Social Media – Rock On !!

    At the very outset, let me state that Dido doesn’t have to do anything spectacular for her to be special to me. She can just keep crooning her stuff, and I’ll keep going back for more. So why am i trippin’ now? Because, for her latest album, ‘Safe Trip Home‘, she’s got a social media angle.

    The album is interesting for the simple reason that it consists of different songs picturised on different cities of the world, among them Mumbai !! The song is “Lets do the things we normally do”, and is directed by Siddarth Sikand. And who does it star? Our very own Rock On girl Debbie – Shahana Goswani, as a taxi driver.

    Having a Facebook page is good, but is almost a given these days, but this one gets very social on the site itself. Once you hear the song, you can choose a mood from a (color) palette. I felt wise :), and was asked to share my reasons. It then takes you to the map, and tells you where other people who felt similar to you have headed to. It’s a wonderful way of manifesting the theme of the album/site – “Create a journey through film and music” (though the Facebook page mentions ‘a journey through fil, music and feeling’)

    According to marktd, “Over the last month, Londoners might have noticed a number of cryptic posters around tube stations. The posters end by asking the viewer to google terms like ‘Lady Landfill’ or ‘Mother lay-by’ – essentially a range of words linked to the songs on ‘Safe Trip Home’, the album.”I thought it was a wonderful way of using ground level promotions to build curiosity and traction for a web property.

    until next time, I’m trippin on this!!

  • Social Advertising

    A post on the WindChimes blog sparked off an interesting argument on whether banner advertising on Facebook is called Social Media Marketing. But before we step into that, a quick look at what Facebook has been upto recently.

    Facebook recently announced that users had uploaded 10 billion photos on the network. Considering that Facebook’s not a flickr or picasa, this gives an indication of the quantity and quality of users’ relationship with the social networking service. Facebook also recently announced its Fb fund recipients. Read about this effort to help seed innovation here. For those who want to check out Facebook as a desktop app, check out Visual Sage. (via Startup meme) Facebook Connect has also been in the news recently. It is scheduled to launch on Nov 30. You can check out CNN’s Facebook Connect implementation – for the post presidential debate discussions, here. There are also links to the implementations of CBS, Red Bull etc. And the last ‘collateral’ links to a wonderful take on Facebook friendship, and this on social networks, revenues, and brands’ expectations from them. Meanwhile, Facebook can draw solace from the fact that it was the social network of choice of 1/3 of the  US online retailers interviewed. (from a study by Internet Retailer and Vovici via WildBlueSkies)

    As far as advertising goes, the inclusion of Microsoft Live Search into the social network is quite a significant development. Goes without saying that along with the search results, a few ads would also be thrown in. 🙂 Looks like win-win, for both Microsoft and Facebook. (with their revenue/cost concerns).

    And now, whether Facebook Ads are social media. I’d say (technically)any advertising on a social network would automatically qualify for social media marketing, since advertising is a way of marketing. Now, with specific reference to Facebook, as part of its redesign earlier, Facebook had also categorised the different kinds of ads that can be purchased. Out of the 6 categories mentioned, #5 is akin to a first generation banner ad.  I’d written about some unique features of Facebook Ads earlier. Like I’d mentioned in that post, this normal banner ad has been given a cool social twist by allowing users to give it a thumbs up/down and give their reasons for doing this. Let me go a step down and ignore the rating. Connecting my profile and actions to the kind of ads served, it gives the ads at least some contextual connection, and hence appeal.  So, in practise too, I’d consider banner advertising on Facebook a part of social media marketing. On Magpie, over on Twitter, however, I’m still in two minds.

    until next time, social soul searching

  • Apperception- LinkedIn

    Apperception – The process whereby perceived qualities of an object are related to past experience.

    Last week, I’d written about some developments in the business networking/enterprise web2.0 space. To make the scenario even more interesting, LinkedIn announced the launch of its applications platform. 9 apps have been launched so far, and they are presentations from Slideshare, and Google Presentations, a reading list app from Amazon, online workspaces from Huddle, a travel networking app from TripIt, blog feeds from WordPress and Blog Link (from Six Apart, powered by Typepad), a file storage, collaboration app from Box.net, and one home production called Company Buzz, to track the twitter talk on your company, trends etc. Going forward, all apps will be screened by LinkedIn to ensure that they are of ‘professional’ nature, and users can add a max of 15 apps on their homepage, this is to prevent clutter. (via Tech Crunch)

    While the app ideas seem cool, I was extremely disappointed with the loading time (I tried WordPress and the Blog Link apps). The WP app also does not work with self hosted blogs, so i was advised by @prateekdayal to try the Blog Links app, but its taking forever to load!! I was thinking of a few apps that LinkedIn could consider – a del.icio.us app which would help me share links with those LinkedIn friends who don’t use the bookmark sharing service, an app from upcoming.org that i could use to share events, even a flickr/youtube app to share pics and videos from conferences, events etc (while hoping that I don’t get to see birthday party pics and videos). Oh, okay , a career daily astrology forecast too 😉 No, it stops there, we really can’t have the ‘Which Office character are you’ app.

    Meanwhile, the apps will have to use LinkedIn’s ad network, so that ensures control on monetising. I also read recently that LinkedIn has another revenue stream which is in trials now – B2B research surveys. The professional crowd is a great sample for market research, and can be targeted according to expertise/audience preferences too. To ensure that users aren’t pissed off, survey solicitations will be limited to one/member/month. Gift cards, opportunity to view survey results, charitable donations and even monetary rewards are being used as participation carrots.Interestingly, Facebook is also one of the networks which has been used to create a system of virtual currency payment in return for participation in online surveys.

    Interesting, because LinkedIn has been profitable since 2006, Facebook still looks at ads as its main revenue stream, and Facebook, for all its popularity hopes it will have a  business model in 3 years. Facebook has MySpace and some would say even orkut competing for the users’ attention, in a generic space, Twitter and Friendfeed, too, but in its space, LinkedIn enjoys a huge, loyal user base. It makes me wonder, if at some point of time – considering the economic scenario and the jitteriness of investors, Facebook will look at alternatives, and provide filters for users to create ‘separate’ profiles for separate audiences (work/friends, for starters). If that happens, and Fb can do the app magic (in the work space) that enahanced its popularity, then LinkedIn might feel the heat!!

    On the flip side, I also wonder if LinkedIn should reflect a bit on fading work-life borders, and how personal and professional interests are learning to co-exist in an individual’s mind without being shoved into separate compartments. This could play a huge role in deciding LinkedIn’s role in a user’s mindspace. I personally feel that because of a very formal approach that LinkedIn seems to have adopted, it doesn’t share the relationship that Facebook enjoys with me. My time on LinkedIn is limited to adding/accepting contacts, and tweaking my profile once in a while. That’s far behind the quantity and quality of time spend and interactions on Facebook. Its not just about the apps, Orkut has them too,  too little, too late and didn’t make any difference to me, its about the overall experience. I am not saying that they should add ‘Superpoke’, but when organisations are becoming more liberal in their outlook and encouraging employees to be personalities , rather than robots, LInkedIn might do well to consider a tweak in its positioning. Perhaps it’s just a design/interface thing, or its a deeper perception about what LinkedIn stands for, but the current image, to me, is neither social nor fun, and that may not be a good thing in the long run. Here’s a good post that talks about infusing some fun into LinkedIn.

    I think its fair to say that just like it has in reality, in virtuality too, personal and professional lives will overlap, whether they co-exist or compete, only time will tell.

    until next time, will LinkedIn be semi formal on fridays? 😉

  • Everybody, Friendfeed, right now!!

    In a way, Friendfeed’s latest offering has revolutionised my usage of social media services. My experiments with FF had been limited since Twitter used to give me a fair amount of good conversations on various subjects of interest – from Bollywood to advertising campaigns to social media to social issues. I didn’t see any value that Friendfeed could’ve added, inspite of it being an aggregator of several services i use including blogs, Google Reader, delicious, Linked In, twitter, Google Talk status messages and recently last.fm among others.

    With every new service, I’ve needed a catalyst to use the service more. With delicious, it was the toolbar plugin, with Facebook, it was the critical mass of friends to get me in there, and then apps like Scrabulous. With Twitter, it was the browser plugin. I’ve been lax on most services which make me open a separate web page. And that was the case with Friendfeed, Kwippy and Social Median. These three, because they are excellent services which i should ideally have used more. A quick plug for the last two before we move on.

    Kwippy, a very neat Indian startup, about whom I’d written about a few months back, has moved on from a ‘twitter like service’ to a great place to have focused discussions. It has an awesome crowd too. But I do wish they’d work on a few things I had mentioned in the earlier post. Critical since information overload is bound to cause a consolidation soon. Social Median, with whom i was very impressed, and had written about sometime back, is a great filtering service that connects you to people and topics, by sharing links that interests you, and then have conversations around them. You can also create customised news networks on topics you’re interested in and then add sources. It is well connected with other networks and even has a toolbar plugin that allows easy sharing of links. In a sense, it works better than FF on many fronts.

    And so, back to the catalyst. Last week, FF added a new feature – real time updates. What it does is that it helps me get instant reactions to the things I have shared via various other services. It can be anything from a comment to a blog post to a photo to a tweet to a Google Reader shared item. One small snag i see in the real time interface is the lack of bundling that the standard view of FF provides. It could mean I miss out comments and end up replying to them much later. I also have issues with my Google Reader shared items since they aren’t reflecting on ‘real time’. And lastly, why can’t I include my Facebook statuses??!!

    A look at how all this affects my usage of other services. Twitter Search has real time updates for specific queries, and as Louis Gray points out about FF, “the team hasn’t yet connected its capability to search or keyword filtering, which, if ever delivered, could be a body blow to Twitter search.” (via The Inquisitr). Now,  when i see a friend’s tweet on FF and decide to comment on it on FF, i am given an option to also send an @reply to twitter. How about pulling all the @manuscrypts tweets live for me on FF and giving me the same option?

    My usage of Google Reader as a sharing device was limited. I have noticed that with real time FF, that has increased. I am sure that will also influence the posts I do here. Meanwhile, I can use FF to share links, with a comment. I can also choose the room I want to share it in. What does this mean to Delicious and Social Median, especially if FF can bring the easy search (and tags) features of delicious and the functionality and interface of rooms is jazzed up to the levels of Social Median?

    With conversations happening everywhere, the need for aggregators will only increase, and whatever be your take on noise (there’s a great note here) a service like Friendfeed can only help. It’d be interesting to see the other services’ reactions to real time.

    until next time, when there’s information overload, a friend in need…..

  • Digital User Divides (2 of 3)

    Technorati recently released the ‘State of the Blogosphere 2008‘ report which throws some light on the trends in blogging. While the numbers might indicate that the phenomenon of blogging is also experiencing a slowdown, but that depends on the definition of a blog. With the increasing popularity of micro blogging services and social networks, the stream of consciousness has more than a single host – I could write restaurant reviews on Burrp, 140 character status messages on Twitter, movie or book reviews on an app in Facebook and so on.. and when i read a great post, I might not link it on my blog, but share it on delicious…I might not be blogging as Technorati defines it, but my take on life is still being ‘broadcasted’

    So, like this article, I would say that the medium and forum of expression and the nature of ‘blogging’ is changing. There is no decline in people expressing themselves. Thats growing. As per the technorati report, among global bloggers, 2/3 rds are male, 50% are 18-34 years old, and bloggers are more affluent and educated than the general population. While Technorati divides blogs roughly into personal, professional and corporate, I’d say that the long tail of personal blogs would be quite exhaustive and of key importance to brands. The pointer to this can be found in the report itself ” More than four in five bloggers post product or brand reviews, and blog about brands they love or hate. Even day-to-day experiences with customer care or in a retail store are fodder for blog posts. Companies are already reaching out to bloggers: one-third of bloggers have been approached to be brand advocates.”  There is also an indication of how the credibility of blogs is increasing.

    But let’s not make this about blogs, after all that categorisation is only one parameter of reference as far as the participation on the net goes. There could be micro bloggers, social networking enthusiasts, those who use the net for basic purposes and passive readers!! Even within these groups there are different kinds of users. For example, this post writes about the different types of social media users. and the roles they play in the entire system. I figured I was an EmCee, read the post and let me know if you agree 🙂

    So what does all this signify for brands? A recent study claimed that only 7% of customers shared their disappointment with online transactions on blogs or social networks. While that might look like a tiny number, the perspective that needs to be added is the viral effect that it could create via the readers, and unlike the bad WOM generated offline, which would cease after sometime, the post remains for a long long time.

    Meanwhile, I read a good article a few days back on Google’s work on figuring out a number that would define a user’s influence in social networking sites, basis the same principles as Page Rank. Such an idea has the potential to completely transorm the way brands use online networks. This assumes all the more significance when coupled with the findings of this study. “According to the survey, 93 percent of social media users believe a company should have a presence in social media, while an overwhelming 85 percent believe a company should not only be present but also interact with its consumers via social media. In fact, 56 percent of users feel both a stronger connection with and better served by companies when they can interact with them in a social media environment…….Likewise, of younger, hard-to-reach users (ages 18-34), one-third believe companies should actively market to them via social networks” (via Marketing Pilgrim) While on the topic of social media users, this is a good but slightly off-topic read on the whys or rather why nots of adding people on social networks. There are some good lessons in it for brands too.

    With networks like Facebook offering different ways to interact with consumers, its time that brands took the digital medium seriously and perhaps (at least) test the waters beyond the banners. There is a great article that refers to the digital divide that exists between users and non users of social media, and the role that old media can play in bridging it. It also talks about the ‘ambient intimacy’ of a micro blogging service like Twitter – “The intimacy possible over social media is at best approximate, and the proximity at best ambient. Social media can only approximate the relationships and interactions of the real.”

    I think that brands have a great opportunity to bridge the divide too, and it is important that they utilise it. The new media puts them more in touch with their consumers than ever before, gives them the opportunity to present themselves as stories in the context of their consumers’ lives, bridge the divide as common talking  points in consumers’ lives, allows them to get instant feedback which can be used to better themselves, and make evangelists out of regular users. The alternative, of course, is to continue the one way communication on mass media and hope their shout is the loudest.

    until next time, can a shout be better than a viral whisper?