Tag: Facebook

  • Brands & Niche Networks

    For a while now, I have believed that one of the inevitable consequences of the sprawling social networks we see around today, would be niche networks. This is not something we don't see around already – in fact, most of the networks or users address it in their own ways – groups/pages on Facebook, LinkedIn, lists and cliques on Twitter.

    But I see niche networks as an evolutionary phase because currently, the popular networks seem to have been designed for mass, with features evolving when there was a demand – from the users or clients for more segregation. Users, because, sometimes even for the infovores, (apparently the term was the title of a book by Tyler Cowen – HT @uglybutbearable) the deluge of information without efficient filters meant that they were losing out on information they'd have liked to have, and businesses, because without more customisation options, social would just be another media/distribution platform. But social and mass seem to go intuitively together, so the usual way is to aggregate and then segregate.

    (Bonus: Great read on filtering by JP Rangaswami on his blog)

    However, there are many manifestations of niche networks that I can already see emerging. Ashton Kutcher, whom I'd consider a personality brand, has built his own custom Twitter app with the help of Ubermedia

    . A new service called MyCube, still in private beta, is offering users the ability to monetise their information.Β (via) Raptr, a social networking service for gamers is customising users' news streams extremely well using the information it has on its users. (via)

    The only commonality here is that all these seem to be moving away from a mass design to one that's meant for smaller/more specific user sets. Of course, the existing large networks can always figure a way for users themselves to be filters and recommend appropriate things to their own network, (eg. Facebook's new feature) but that's a rewiring.

    But I believe that the rise of the niche networks provides an excellent opportunity for brands to get into the thick of things and 'own' the domains they operate in. Nike+ has always been a favourite. I also think Toyota's approach to social networking,Β built with help from Salesforce is a good first step. The challenge, as always, will be to find ways of how a user need can be satisfied with a new offering that is synced enough with his familiar territory (existing networks) for his experience to be as frictionless as possible. If brands can do that well, they will have built something that's not utterly dependent on the vagaries of current and emerging media platforms.

    until next time, admoniche πŸ™‚

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  • Weekly Top 5

    This week's roundup covers Apple's record label deals, the OS X malware, the Foxconn factory explosion and patents from Freescale; Groupon's deals with Loopt and possibly Foursquare, Foursquare and INQ, HTC's foray into location based coupons; Amazon's Kindle records, Lady Gaga promo, data loss and Oracle; Facebook's photo taggi

    ng payment, use of Microsoft's PhotoDNA, 'Subscribe via RSS' feature for pages, recommendation updates; Google's Social Search roll out, Google Advisor, Google Transit in Delhi and Ahmedabad, 'People Like You' in Places, WebP image protocol, and 3 billion views/day on YouTube's 6th birthday.

    [scribd id=56428808 key=key-1nw2t5bgii7quwazj5qt mode=list]

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  • Button Mania

    Since the Skybags driven conversation on Twitter a few weeks ago (related posts by L.Bhat and Karthik) I have wondered about the presence of Facebook/Twitter icons in print ads. So I decided to do a little research on my own. For a week – from 13th – 19th May, I tracked the ads in Bangalore Times, particularly those which had mention of a social media presence. The results are in the presentation below.

    Brand – Social Iconography

    View more presentations from Manu Prasad

    I would estimate that only about 25% (or less) of the ads carried these logos, so I can understand why brands would want to use this as a differentiation tactic, but doing so with just buttons (sometimes without a url/handle/name) and no worthwhile presence to showcase, defeats the purpose. Or maybe we can wait for the day when Augmented Reality will allow me to use that button and automatically go to the url. πŸ˜‰ Meanwhile, I await the introduction of the Foursquare button into the mix. πŸ™‚

    until next time, button up for the social media ride

    P.S: I'd like to make this an infographic, if you know someone who can volunteer, please pass the word.

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  • Social Shops

    One of the trends I think will catch on in the next few years is social commerce, despite the buzz. πŸ™‚ Though word-of-mouth has always been around, newer technologies provide scope for newer manifestations. At this point, social commerce is seen as many things – from f-commerce to group buying/daily deals to virtual merchandise to social + affiliate marketing to social media reviews to shop-together applications, and so on. In essence, any usage of social platforms/applications/media for commerce, andΒ  brands are using/creating these basis their objectives and understanding of the space.

    The buzz has been there for quite a while now. To take a few recent examples, JWT’s 100 things to watch in 2011 had at least a couple of obvious manifestations – F-commerce (35), Group Manipulated Pricing (4) and more in terms of enablers and related items. (come to that in a bit) Trendwatching’s May 2011 trend is The F-Factor – “that’s F for friends, fans, followers who influence consumers’ purchasing decisions in ever more sophisticated ways”, in which they classify this further into discovery, rating, feedback, together, and ‘me’, the last one about curation itself becoming a product/service.

    There are several technologies that will aid this trend in various capacities. Again, to refer to JWT’s deck everything from Automated Checkins (6) to Micro Businesses (51) NFC (56) to Personal Taste Graphs (67) to Tap To Pay (88) can play a direct or indirect part. Add to this increasing smartphone penetration and its impact on purchasing behaviour (check out a study by Google) and interesting services like Localmind, which uses 4sq check ins and location to help users engage in Q&A, or LocalResponse, that uses tweets and check-in data to create a marketing platform for brands to target consumers in real time. and this is sure to be an interesting space with plenty of $$ involved.

    That (obviously) explains why the usual suspects are making strides – Facebook with its check-in deals and Social deals and more importantly increasing the scope and penetration of Connect, Open Graph, Instant Personalisation (though), Google with its Latitude, Offers, expansion of Product Search to more countries (via) and even its fashion shop, Amazon with its new membership-only fashion sales site and so on.

    But more than these services, the applications that interest me are from the ‘real’ products that I come across. Levi’s remains one of my favourites. And the one that excited me much was Pepsi’s Social Vending Machine. It allows a user to buy a drink for your friend and add a personal video message while at it. After you provide the friend’s name and number, he receives a text message with a code which he can redeem at the nearest vending machine and watch that video you made. (via) Probably a gawky start, some would say, but think of the potential applications.

    httpv://www.youtube.com/watch?v=wJaEVEoEETA

    It’s not that there won’t be challenges – privacy is the obvious one. Brands will also have to be careful about their natural tendency for broadcasting and aim to be relevant in time and other contexts. They will also have to integrate offline and online well. But despite these and more that might crop up, I think this will be fun with its synergy with Social CRM and its perspective on the answer to that omnipresent social media ROI question. πŸ™‚

    Bonus read: Paul Adams on How your customers’ social circles influence what they buy, what they do and where they go

    until next time, social bill sharing? πŸ˜‰

    PS: Interestingly, Coke had a friendship machine of its own too

    httpv://www.youtube.com/watch?v=Bj3QLLTFDX8

  • Weekly Top 5

    This week’s stories include LinkedIn’s Android app and its developer platform, Bing’s increasing market share and Bing Business Portal, Facebook’s ownership and Open Commute Project, a few apps on the iPad, Larry Page’s reorganisation in Google, acquisitions by Google and YouTube Live.
    [scribd id=53092158 key=key-22pklg2rd5su5v2ybspz mode=list]