Tag: design

  • Designs on Data

    In the last post, I’d written about the massive amounts of data that is already being generated and will grow, whether or not organisations track/capture/use it. The question then becomes one of ‘ownership’, within the organisation’s structure.

    The consumer, irrespective of his touch point, will expect a consistent and probably even a customised experience,  basis preferences communicated earlier, and transactions which can only happen if the functions talk to each other. And it is in that context that I found this (slightly dated) post by Dave Gray very interesting.

    He cites a talk by John Hagel, in which it was mentioned that “the average life expectancy of a company in the S&P 500 has dropped precipitously, from 75 years (in 1937) to 15 years in a more recent study.” In this context, he then goes on to dissect the design of companies – from a machine like structure with focus on control, maintenance and leading to eventual wearing out… to a design based on organisms or complex structures built by humans, like cities where there exist flexible ecosystems, a shared identity and an early seizing of opportunities to grow.

    Within the same analogy, he also then shows how a ‘machine’ design also brings in a “design by division”, resulting ultimately in function based silos. The alternative is “design by connection” which goes on to the Social Business Design concept and includes crucial elements like culture, starting small and scaling and so on.

    There is another interesting angle to this – the way much of this data (I have only social platforms to rely on now) seems to be flowing, it does not necessarily have to be the organisation that uses it best. It could be any of the middlemen – from retailers armed with sensors to a platform like Facebook/Foursquare/Twitter/Groupon (the last entity is talking to cash register manufacturers to have their button pre-installed at retail cash registers!) to super users. So perhaps it is time for brands to take a more structured view of data and its custodians. I have a feeling that it will have to be a hybrid model of design by division and connection.

     

    until next time, data open

  • By Design

    “Your people will judge you on what you build, not what you destroy”, said the  US President. But sometimes, to create, one had to destroy – for instance, his blog’s old design. Now came the difficult part. He hoped that in the two most important sections, there’d still be something good enough to write – Home, About.

    until next time, whatcha think of the revamp? 🙂

  • Social Factories

    What self respecting social media blog could let the Facebook redesign slip by without a post dedicated to it. Now is a good time considering that Mark Zuck has deemed that we shut down our silly protests and just accept his virtual reality. Inspite of short term solutions offered, well meaning advice, and groups consisting of millions of supporters, Facebook was unruffled, plodded on with migrating everyone to the new design, and was perhaps quite sure of the premise that there wouldn’t be an exodus of users because of a design change. I, for one, am not unhappy with the new design, since functionality has been improved (for me) but at the cost of a relatively (since Fb was never known to be easy) ‘cosier’ design. I also thought that apps suffer a lot since they are relegated to a separate tab, and are not automatically seen when i visit a person’s profile. I’m not sure if that’s a good thing.

    I was quite intrigued by Startup meme’s smart comparison of the new Facebook design and Vista, and possible strategic implications. The possibility of Microsoft’s increasing interest was further fueled by a TechCrunch article I read recently. It raises a good point of how, to a functionally conscious generation, Windows and Office might be dispensable, in favour of the likes of Facebook, LinkedIn etc. With the rise of collaborative tools, and cloud computing in the horizon, this might be bad news for Microsoft, especially since the success of Windows and Office has always been taken for granted. In such a scenario, a Facebook collaboration (and perhaps acquisition later) makes a lot of sense. After all, Facebook is trying to become a web OS, as this post suggests. Its a great read and goes on to wonder where the Facebook browser is. But to get back, all this means Facebook would open up a crucial second front for MS. 

    The interesting part for me is who will influence whom more. Microsoft, to me, has been an old style capitalist product company which just sends out factory made stuff without listening to consumers, while Facebook, notwithstanding its latest design move, is a ‘social’ service that listens to consumers. Hey, Mark Zuck did write a post to address the plebeians, and as Mashable points out, 4 out of his 6 posts has been to address user concerns. But with 1% MS in its lifestream, Facebook quite firmly put down the user created anti new design rebellion, I wonder if its a change in attitude we witnessed. If MS influences Facebook than vice versa, it could be fatal to both. Or perhaps Mark Zuck is just promoting this movie, just like this Facebook app does. 😉  Speaking of Facebook apps, a new one – Rock the Vote, allows Facebook members to register their names in the voting list, online. (via Startup Meme)

    While on social media and design, there’s been some activity happening on Friendfeed too, they released a new beta version recently, changed the design, and after listening to user feedback, made additional tweaks which were appreciated. The new beta had shifted the navigation structure from the top to the right, and made provisions to organize friends into different groups. Two additional features are photo hosting, and allowing users to view the FriendFeed stream of other users easily from the interface. Following user feedback, the navigation bar was moved to the left. But I think the best addition would be the grouping of same stories. What used to happen was thats everal people used to share the same story when it broke, now the first share will be shown with the option below to check out who else shared the same. The options below is for all services – a tweet, a delicious share, a google reader share would all be displayed. This would go a long way in reducing what makes up a large portion of ‘noise’. Nice to see good changes and the importance they are giving to user feedback.

    Sometimes, I wonder whether organisations, including social media ones, are just like a ‘famous people’ stereotype. Do they stop being friendly and have lesser conversations when they become famous?

    until next time, when socialism turns to capitalism…..