Tag: Citibank

  • Appeasing consumers

    Last week, I had asked on twitter whether Indiatimes should consider buying/building a GroupOn clone and use its other media platforms to scale the business, especially since its also proxy advertising for their clients. In response, Shahid had wondered what prevented an Airtel from getting into it. The point (simplistically) being that, any platform owner with a ‘captive’ audience could get into the business.

    It made me think about the mobile as a platform, especially considering the app talk I’ve been doing on the blog for a while now. While appification across platforms is what I’d discussed last week, for the purpose of this post, I shall restrict my thoughts to mobile platforms. Even before I read and wrote about the appification across platforms, I had asked a question on qoura “Has any Indian bank considered a smartphone app?”  (http://qr.ae/GETp) I got 2 answers, and though I was looking for Android, they were still helpful – Robin Samuel pointed me to ICICI (I think Gopi had also mentioned it on Twitter) and Aditya Sengupta mentioned a Nokia Money + YES Bank pilot.

    Citibank, whom I bank with, had a few Android apps, I noticed. The Citi Hong Kong app was specially interesting, since in addition to location of ATMs, they also display offers nearby. I’d obviously like an app which will also help me transact, and they have that too, elsewhere. (they are by no means, the pioneers or only ones, as a google search would tell you). The idea here, though is a ‘commodity’ service (banking) increasing user convenience, and making a shift to another bank less appealing. This isn’t an ad vs app debate, but spreading this information would be simple enough (without mass media) during consumer acquisition, as well as later through digital and social platforms. Maybe even tie up with a mobile manufacturer and offer to subsidise the handset for the consumer in return for publicity. The point, platforms are exploding and brands need to think of new ways to associate and partner. These apps could itself evolve into a branding vehicle.

    And since that point is made, we can broaden the scope beyond mobile as a platform. Just in case you thought brands might be constrained with that as the only option, how about TVs, kitchens, laundry rooms, cars, tables? Check it out.  (via Avi Joseph)

    until next time, Applying minds 🙂

  • Citi Zen

    There are a couple of Citibank ads that started appearing late last year. I haven’t been able to find it anywhere on the net, finally got one of the storyboards here.

    This one shows a ‘home’ scenario where a woman complains to her husband about how his brother (Amar) has brought his financial planner to meet their father. The husband is very happy that his brother has become responsible, but the wife feels that the brother is eyeing their business. Later, the father says that since Amar has become smart in finance, and should handle their new factory. While the brother is happy with it, his wife is shown fuming.

    There’s another office scenario where a junior is shown to become smarter and is offered a new project, while a colleague warns his senior that he is trying to leap over him. The ads are only meant to convey that after using Citibank’s services, a person becomes smarter in his finance. I’ve seen a few comments on the net which don’t appreciate the execution/storyline of the ads, but i have a different view of it.

    Set in the context of a corporate/domestic life that has an abundance of back biting and ‘success at any cost’ mantras, and product and brand communication that has no qualms about accepting it that way and portraying it too, it shows a person who’s confident enough about his own skills to not feel threatened and is magnanimous enough to be happy about another person’s growth. To me, that’s a value statement in itself, and a refreshing one at that. I really don’ t know if it is by design, even if it is not, I (also) read it that way.

    until next time, efficacity

    Meanwhile, the cola wars are back, its Youngistan vs Thums up. Catch the video here (courtesy this)