Tag: business

  • Institutional Realignment

    As I was returning from the Bali vacation, I thought about how we had planned our vacation without the help of a big travel operator. Something that would have been infinitely more difficult, if not impossible a decade back. It’s still early in this decade, but when I begin to think about what it will be known for, the recurring theme that runs in my head is institutional realignment. It’s not really the most original thought I’ve had, and I’ve been influenced by several, most notably Umair Haque. He calls it institutional collapse, and the only couple of reasons I have played semantics are one, that while I don’t see a seamless change, I do think that different parts of society – across geography, industry, demographics will shift at different points in time and the change might be distributed across time and space to prevent a complete collapse so that we fail to see that the institutions are completely different from the earlier era, and two, a sense of optimism. 🙂

    To me, these institutions are across all facets of our current existence – political, societal, economical, professional, cultural, health and so on. From an era where most individuals required ‘props’ for a sense of identity, we are moving to an infinitely more connected era where people are using the web to create their own unique identities.

    The fall of several regimes, the increasing push for better governance and transparency etc are probably advance warnings that the concept of a nation state is up for an overhaul. Think about it, what really does being ‘Indian’ signify? Is it a common identity? Do you need it any more?

    Societal norms on the concept of family and relationships have been shifting for quite a while now. Marriage, parenting, do they mean the same thing as they did until a few years back? Do you even remember an era without marriage portals? As people create their own spaces, nothing is sacrosanct and almost everything is becoming acceptable.

    Businesses and corporations. Industries like music and news media have already seen the disruptive powers of the internet. I have already mentioned how travel has completely changed. More industries will follow. Around me, I see more and more people refusing to be tied down to organisations and wanting to do their ‘own thing’. It’s the thrill, the freedom, the sense of purpose and many other reasons. The rigid structure of organisations will probably give way to project based aggregations of individuals. What does that do to economies?

    One level before that – education. Two words – Khan Academy. Though variations and different versions of it exist, it’s probably the best indicator of what the current structures will give way to – with a better focus on interest, building useful skill sets and the freedom and processes for the student to identify his calling early on in life. Somewhere during this, I hope to see medicine getting an ‘open API’ 🙂

    On culture, Vanessa Miemis gives us a great read, more so because it goes beyond culture per se.

    I see the not-so-hidden hand of the web in all of this. From its elimination of the middle man to its way of bringing out more and more information, it has changed the way we view ourselves, and the operational environment around us. I’m not saying that everything will have changed by 2020, but the seeds will be well and truly sown. Now that I am imagining, my biggest hope is that the current currency of our lives – money, will have a better successor, one that will be better connected with our unique identities, and weave in contexts better. (Nike has a great idea of what I mean 🙂 )

    Job (not the same as work), nationality, education – all indispensable parts of a human identity thus far. Will they be relics in the future as we create new paradigms? When do you think this will all settle, if it ever does?

    until next time, bend of an era

    PS: Bill Gates has aptly said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.

  • Aftermath…..

    ‘Intrigued’ might seem an insensitive word, but as the nation observed the first anniversary of 26/11 last week, I was intrigued by the reactions of different segments towards it. Bloggers, microbloggers, all forms of media, brands, everyone had a take on it, and their own ideas. Yes, nobody forgot, but this is year 1. Doesn’t count.

    I got few mails asking me for my opinions on everything from government apathy to the twitterverse on 26/11 – the POV of a blogger. I hardly had any, and whatever I had, I usually share here, like this. (my views haven’t changed) But I had been thinking about my feelings on the day, and what, to others, and perhaps even a part of me, might seem to be apathy, until I read this well written post. (thanks to Balu) And that set me thinking on standards and ‘Who decides?’, and then on to a tangent.

    Who decides what is to be done and how?

    A nation is formed. Its popular leaders, elected by the people, decide the way the country should be run. From sectors that should be open to private investment to tax slabs and from infrastructure to relationships with neighbouring countries, a few individuals, representative, some would argue, steer the fate of the country. In a few years, the policies and processes set up to aid the smooth functioning of the conduit – between the representatives and the represented- starts to work against this desired objective, because the balance of power between the objective and the processes have shifted. In a few more years, even the objectives which should have perhaps been reviewed, have been taken a step further, and promptly forgotten.

    Humans get together and aggregate, communities are formed, communities agglomerate, society is formed (in the original usage, not the housing kind :|) The society builds in conformation. Even with the non conforming kind, there is an understanding. Belief systems evolve, religions are formed, and rules are made. Do’s and don’t s are established in societies and sub societies. Popular culture is created and social ethos are formed. In a few years, the reasons for why things are done, and in the way they are, get forgotten, a mindless following ensues. Non conformists emerge, but then, we’ve been there before. Trading one system for another.

    A few people get together and form an organisation, knowing that they can create a better product/service than the places they have been working in. The founders have a vision for their work place, they set up systems and processes to achieve this, they hire more people, who can implement these. In a few years, a conglomerate is formed, the founders are at the top of the heap, there is a new breed that manages daily affairs, the process diktats are in place…. you know where I am going with this  🙂

    In all these cases, there would probably be a disruption at the end, and the start of a new cycle. It is what seems to be expected. In general, nations will sit up and take collective notice only when they are themselves under attack. The travails of another city, much less country are viewed only through the prism of how it would affect us. Society will take up cudgels when they feel a threat to the status quo. Those in power will want to retain it. Organisations collapse when they are unable to see macro changes and lack the foresight to adapt. When they begin to get affected, and they react, in many cases, its too little too late.

    The common factor is the LCD, no, not the screen kind, the kind you learned in primary school – lowest common denominator – the human. Recently, when taking some personal decisions, I tried watching my own mind work, drilling down from the seemingly obvious reasons to the unstated ones, and from there, down to the foundations of why i thought the way I did, and therefore did the things I did. Belief systems, created and maintained by experiences, peer metrics etc, and thought structures, the changes to which were only superficial with time (contrary to expectations), they were all there, with the reasons buried under multiple layers built over time. My experiences, my perspectives, so I decide, on hindsight, objectivity was perhaps impossible.  Autopilot. This is perhaps what gets reflected in everything that I am part of – organisations, society, nation.

    The realisation was pretty simple. Standards and decisions are on auto pilot, though they seem otherwise. Humans. Us. Living in bubbles, deciding objectives and setting up structures to get there, and then forgetting why.  Even when I think I am deciding, what is deciding for me is the baggage of the past.

    I thought of the poor souls in Leopold, Taj, Nariman House on that fateful day….who till then had built a structure and process to their life. Is that what it takes to get one out of autopilot? A cataclysmic moment – the moment when beliefs and structures scarily slip away, and the illusion of control becomes exactly that – an illusion. In the aftermath, calculated scenarios mostly don’t count.

    until next time, deciding the questions

  • G MS Y?

    While all the wars were being fought in recent times over virtual space, one player was conspicuous by its absence – but some announcements in the last few days got the gates backwide open…
    the good part is, i am not geek enough to analyse the services of the three major players in virtual space… the bad news is, that doesnt stop me from writing about it…:)
    Good Ol’ Bill is an icon, theres no denying it… but unfortunately he has never been able to translate that into a favourable opinion about his enterprise… while there are a lot of us who display ‘Get firefox’ icons, havent seen any ‘I use E’ (yup, bad one acknowledged) buttons… also, theres no denying the fact to a lot of us, Word, Excel, Powerpoint etc are still THE applications and they have indeed made lives a lot easier (hmm, not powerpoint,on second thoughts..hehe), and when you add MSN chat and Hotmail into the mix, MS automatically becomes an integral part of our automated life.. normally that gives a load of ammunition forworship, but surprisingly all that doesnt make us say ‘I Love MS’…
    Is it that we love the underdog? or is it that we hate the way MS has been getting too many dollar bills? if it is the latter, is there too much of a harm in a guy making money out ofhis ideas and work? isnt that supposed to be the mantra of knowledge working and the basis of copyrights? why should we be having a problem with the money being made? why should it be open source??
    i wonder if the ‘no love’ is because it has changed the way we work… or is it something like school?.. none of us liked it when we had to go to school, but down the line there is also a realisation that perhaps it did do some good for us, or more importantly, it made a difference in the direction of our lives…perhaps, Bill, you have to wait some more for the idolising…
    until next time, yahoo!!! Gmail is moving towards 3 GB….:)