• Nando’s

    The review was first published in Bangalore Mirror, this one isn’t peri peri different, just a few changes.

    30 countries spread over 5 continents, but now, we’re just one Big 10 away from our chance to sample what they call the Nando’s “experi-perience”. An international chain of casual dining restaurants that originated in South Africa, Nando’s has a Portuguese – Mozambique theme, and is famous for the Peri Peri sauces.

    Since it’s Church Street, I am not competent enough to offer any suggestions on parking. We reached there early – around 7.30, my strategically selected Nandosts and I, and found ourselves among the first lot of customers for the evening. The snag therefore was a constantly hovering service staff, whom we finally had to politely but firmly fend off.

    The decor and furniture are quite a few notches above casual dining. Bright colors and music that goes with the restaurant’s theme ensure that there’s a buzz to the place. The unique tablemats and the famous bottles of sauce only add to the setting. My friends noted that this setting was quite different from their Nando’s experience abroad.

    The menu screams chicken. Loads of it – liver, wings, chicken meals, Espetada and so on. But vegetarians need not be completely put off since they have quite a few options including salads, hummus, burgers and several side dishes. Zomato has the menu and a few photos. Like all the other chains that pay homage to the uniqueness that’s India, Nando’s does too, in the form of a Peri Peri Paneer. There are also a few interesting beverages and dessert options. Note the conversational tone of the menu and the occasional witticisms and wordplay.

    We decided to start with the Indianised offering – Peri Peri Paneer, with the Extra hot sauce. It wasn’t as spicy as we expected, but still managed to deliver. The Petisco platter would’ve worked if not for the chicken wings, which were not only undercooked – a problem that was repeated later with the Quarter Chicken Meal, but suffered from an uneven distribution of spiciness. Its other flaw was the pita bread, though the hummus was quite good.

    The Chicken Espetada Rustica, in the main course, was quite a visual treat, in addition to being a reasonably tasty dish, despite the deceptively bland butter. The Chicken Strips & Rice also proved a good choice though the rice could have done with more flavour. The potato wedges were surprisingly good. The Chicken Wrap was a complete disaster, with the wrap taking its role too seriously. The sauces, famed for their spice were more tangy than hot.

    Except for the Natas, the desserts failed to make any impact. Ditto the beverages, though we expected much from the Crimson Cola and the Poncha Zurra Tinto. So that should give you an idea of Nando’s and dont’s. Meanwhile, the portion sizes are not that great for the Quarter Meal and Chicken Strips, so a full stomach is not guaranteed.

    The service is a bit patchy, especially when the crowd grows. Though there were no delays in taking orders or serving the dishes, refilling water promptly is a skill that needs to be learned when dealing with spicy stuff.

    Go there you must, to know what makes the African Bird’s Eye chilli so famous, but though it’s definitely different from the regular chicken stereotype, you’ll wonder whether it’s really worth the hype. Nando’s does need to polish its act for sustained prosperi-perity.

    Nando’s, 1A Church Street, Bangalore – 1. Tel: 65681480

  • Weekly Top 5

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  • Designs on Data

    In the last post, I’d written about the massive amounts of data that is already being generated and will grow, whether or not organisations track/capture/use it. The question then becomes one of ‘ownership’, within the organisation’s structure.

    The consumer, irrespective of his touch point, will expect a consistent and probably even a customised experience,  basis preferences communicated earlier, and transactions which can only happen if the functions talk to each other. And it is in that context that I found this (slightly dated) post by Dave Gray very interesting.

    He cites a talk by John Hagel, in which it was mentioned that “the average life expectancy of a company in the S&P 500 has dropped precipitously, from 75 years (in 1937) to 15 years in a more recent study.” In this context, he then goes on to dissect the design of companies – from a machine like structure with focus on control, maintenance and leading to eventual wearing out… to a design based on organisms or complex structures built by humans, like cities where there exist flexible ecosystems, a shared identity and an early seizing of opportunities to grow.

    Within the same analogy, he also then shows how a ‘machine’ design also brings in a “design by division”, resulting ultimately in function based silos. The alternative is “design by connection” which goes on to the Social Business Design concept and includes crucial elements like culture, starting small and scaling and so on.

    There is another interesting angle to this – the way much of this data (I have only social platforms to rely on now) seems to be flowing, it does not necessarily have to be the organisation that uses it best. It could be any of the middlemen – from retailers armed with sensors to a platform like Facebook/Foursquare/Twitter/Groupon (the last entity is talking to cash register manufacturers to have their button pre-installed at retail cash registers!) to super users. So perhaps it is time for brands to take a more structured view of data and its custodians. I have a feeling that it will have to be a hybrid model of design by division and connection.

     

    until next time, data open

  • Comics and moral signs

    Though many claim that most comic book – movie adaptations completely spoil the original work, I still find them fascinating, simply because of discovery. Many a time, I have realised that comics are an amazing representation of culture, whether it’s popular, alternate, counter or even imaginary (eg. different renditions of myths, accommodating the changing ethos), either overtly or through subtext. So they work like a time portal for me, giving me a vicarious experience of a different era. (just like some books, music, cooking, smells etc)

    I’d never have known about Watchmen if not for the movie. Since I don’t want to miss out on references and subtext, I always try to read up on the characters and original work before watching the movie. And that’s how I came across the concept of moral absolutism, while reading about Rorschach, an amazing character, made more so by a class performance by Jackie Earle Haley. Wikipedia defines moral absolutism as the ethical view that certain actions are absolutely right or wrong, regardless of other contexts such as their consequences or the intentions behind them.

    I’ve wondered many a time about the concept, without knowing about the existence of a term, so it’s good to find it and read up more. With morality in a constant state of flux, who would be objective enough to give an absolute perspective, and would it matter at all? I guess not. So maybe, in some later rendition of Rorschach, his moral absolutism might shift to consequentialism, (holds that the morality of an act depends on the consequences or the context of the act) and a future reader would get a sense of how the times have changed.

    Late night. Red Signal. No vehicle or human in sight. Stop or Proceed? 🙂

    until next time, moral abdication

  • Dalma

    The Oriya cook is quite good, but the side-effect is that we kept shifting our ‘odyssey’ to Dalma, despite it being only a short walk away from home. Dalma specialises in Eastern India cuisine, and is located on the Intermediate Ring Road, at the junction with 8th Main. Zomato has the map as well as the menu. They have some parking in front of the restaurant, but that’s minimal. You should probably park on one of the side lanes nearby, especially if you have a 4 wheeler.

    Though it has a bright setting, comfortable seating and other such necessary ingredients necessary to make it a functional restaurant, there’s something about the place that  makes it a ‘home away from home’. I confess to not having any knowledge of Oriya homes, despite this boy and this girl being among my best buddies, but for those who’re familiar with the erstwhile “Ravi’s Kitchen”, perhaps you’ll get an idea. The smiling and helpful staff only add to this.

    We started with a Chicken Pakoda, which didn’t turn out great. It got the pakoda part right, but the bones spoiled the dish. For the main course, we ordered a Chicken Kasha with Luchis. The luchis were thicker and I felt it was better than the Bengali versions I’ve had. It also went very well with the thick chicken gravy. We also ordered a ‘Saguati Khechudi – Chicken’ and a fish fry. The former is a rice dish, reminiscent of the Biriyani, but only in basic form and the latter turned out to be Rohu, cooked very well. And then the real main course – Pahala Rasgulla, and Chhenapoda. I liked the former much more than the familiar sponge rasgullas and the latter, with its burnt crust and made from cottage cheese was also awesome!

    All of the above cost us just over Rs.450. A visit is highly recommended, for a simple yet different cuisine experience.

    Dalma, #37, 100ft Ring Road, Koramangala Ph: 41660921