In last week’s post, I had referred to this excellent post – “How Technology Hijacks People’s Minds…” in the context of Google/Facebook/Amazon. As I had mentioned, I liked it because it had a direct connection with the can-want-need framework I (try to) use in my personal consumption. Specifically, his first point on the ‘menu’ and the illusion of choice. To quote from the post,
When people are given a menu of choices, they rarely ask:
- “what’s not on the menu?”
- “why am I being given these options and not others?”
- “do I know the menu provider’s goals?”
- “is this menu empowering for my original need, or are the choices actually a distraction?” (e.g. an overwhelmingly array of toothpastes)
