Category: Social Media

  • Conversations and Noise

    I came across a new tool, a couple of days back. It helps you make an interactive profile card, and is called retaggr. Its got widgets for StumbleUpon, Gtalk, Twitter and many many more, and can be linked to your profiles on del.icio.us, LinkedIn, Blogger and a few dozen others too. In essence, its like a signature that keeps in touch with whatever you’ve been doing in social media – whether its tagging a photo on flickr or commenting on a blog post, and just like a signature, you can use it on the social media to ensure that other people know what you’re upto. Interesting?

    Yes, but it also showed me a glimpse of the expanse of social media. There are conversations happening everywhere, on Facebook, twitter, blogs, Friendfeed ranging from meaningful discussions to trivial chit chat, but all of which are important to users. Is it possible to keep track of all the conversations you’re interested in? More importantly, how much of filtering does one have to do to keep track of only the things that interest him/her?

    I really don’t think its as simple as choosing your friends or followers. Yes, it helps a bit, and in time, some calibration can be done to receive exactly the kind of alerts, tweets etc that you want. But in the end, conversations can go anywhere, and need not be restricted to your circle. Is it really possible to connect all the threads, because in the end, we are dealing with people here. People have conversations, a germ of an idea happens, and they carry the conversation somewhere else and forget about the original conversation.

    People are also not uni dimensional, they have multiple interests. Even after i figure out who i want to be friends with or ‘follow’, not all the stuff they talk about would interest me, and unfortunately it takes time to figure out the conversations that interest you from the ‘noise’.

    Speaking of time, it flies, its been a year since I started this blog. How have i been doing, my dear one and a half readers? 🙂

    until next time, don’t even think of saying GTD

  • Social Media Marketing/ DM 2.0

    There’s a very interesting post I read at WATBlog, interesting because while I’ve been thinking about it, I’ve not been able to put my finger on it correctly. Harshil, in his article has, and while he’s not answered his questions by way of solutions, the issues that have been raised are quite fundamental.

    To summarise, it’s mostly about the ‘abuse’ of social media, by treating the platform as well as the communication on it, as commodities. The current usage, if i read it right, is that a brand manager knows he has got a filtered audience thanks to say, a common interest, but the way he communicates to them, is just another rendition of what he does through say, dm. Which essentially means branded spam. And that doesn’t bode well for social media, definitely not in the long term.

    I agree, wholeheartedly. But I also feel that it speaks a lot about the times we live in. In this age, when attention spans are in a downward spiral, how many brand guys are willing to look at a long term view of brand equity? If buzz is the buzzword, is it a sustainable thing? Or is it seen as something which has to be milked for all its worth?

    Most companies have a very ROI way of looking at marketing. I’m not being judgemental here, in some cases it might be even justified. To simplify lets look at two scenarios – an old product and a new product. In the case of a new product, how many stakeholders would be willing to buy the story of a social media marketing strategy whose tangible returns are in question? In the case of an old product, the immediate question would be why bother with these fads when we have TV, print and Outdoor. Oh, you are digitally passionate? Fine, adapt it for some Orkut Shorkut also.

    The ideal scenario is when Social media marketing, and internet in general, would stop getting treated as another item in the adaptation checklist of a marketing campaign. because its not for campaigns, its for the brand and will span not just many campaigns, but perhaps many stages of its lifecycle also. When you have a group of passionate users (of a generic service, not even a brand) in say the ‘adventure’ space (that was mentioned in the Harshil’s post), the idea should not be to send a one way communication to them. Stop thinking of it as a messaging service, instead get them to share experiences, be a facilitator for their treks, provide free gear, get feedback, improve the product, become an active participating member in the community, figure out the long tails, make customised products for specific interests, make them feel so damn good about the product that they take ownership, become evangelists, and even recommend it to friends of their who may not even have made it to their social media group. Yes, every brand guy should ideally look at tangible gains, but are you willing to let go first, and learn some patience?

    Let me also add an uncomfortable angle to this, the human one. How many brand guys would think of being married to the brand beyond say, 5 years? (and thats optimistic). So, what looks better on the resume? A measurable short term activity that yielded a quantifiable response, or a strategic long term activity thats still in nascent stages?

    until next time, socialising ain’t easy

  • India Still Shining

    I’d written a post earlier on local sites. Happened to come across another one yesterday. Its called indiashines.com.

    To summarise what the PR note had to say about the site, the need gap identified is a social network plus site which understands the “diverse language, cultural and regional requirements” needs and one that’s therefore customised to Indian needs. Hmm, so what all does it offer? The typical social networking offering of connecting with friends and family and sharing photos, videos etc along with privacy tools, a classifieds (including jobs), options to customize home pages with regional weather, photos, jobs, maps and news. And of course, how can anyone not have blogs? 🙂 They’re saying exactly what you’re thinking – “YouTube, Blogger, Gmail, Craigslist, Flickr, Monster.com combined with the Weather Channel on one website” and localised. And wait, recommend it to friends, and you’ll get a rupee per friend.

    Few small things that I thought were well done –  it automatically took me to a Bangalore page, but with the option to change my city, and thats quite a lot of cities thats listed there. The weather, the map, the profiles are all bangalore. They have done a very decent job on the news, by taking feeds from sites as varied as Techtree, the Hindu, Exchange4Media, HospitalityBizIndia and all Bangalore specific news. All of these worked for Agartala too, so its a pretty good job.

    The photos, music and videos are a bit dicey- though it changes with cities, the content somehow doesnt match. eg. Tamil movie trailers in Agartala. The classifieds and ‘deals’ haven’t been worked on yet because irrespective of city, apun sirf Mumbai dikhayega!! Thats on the homepage, though. Once inside, it shows local content.

    The community part is very interesting. A small digression, I was able to navigate inside quite easily even without logging in, and that includes browsing profiles. Thankfully, I wasn’t allowed to judge whether they were hot or not (yup, its prominently displayed in the profile) without logging in. The layout and items inside (testimonials, upcoming birthdays etc) reminds me a lot of Orkut. But hey, they even have a ‘Poke me’ button. But wait, its not just all ‘Add to shopping cart’ from other sites eg. something very interesting i noticed – imagine your blogger account being connected to Orkut and posts coming in the newsfeed in your profile? Thats something these guys have done. Very interesting.

    Now, while you have groups, the listings and ratings feature in Yahoo Local is not to be found here. But a mashup of this and Yahoo Local (hey, no harm in thinking of possibilities) would create that locality based social networking phenomenon that I’d want to see. Who do you think has better chances at getting there first (humour me, just assume they want to), the above mentioned entities or Tolmolbol?

    until next time, tol mol aur bol 🙂

  • The Virtual Address

    Read a very interesting argument yesterday here on how an online community is different from a group on a social network, or is it?

    As i commented there, while Orkut definitely works as a way to rekindle those school crushes/ get in touch with those long lost friends, Facebook goes beyond that, thanks to its applications. I’d written about it earlier. The idea is that Fb allows you to connect on more planes with an existing contact (hey, you’re a Heroes fan too) or know people who share a common interest, like the group ‘I love trashy Hindi movies’. Facebook allows a lot more scope for activities on the group as opposed to Orkut’s polls an forums. Its way more social.

    But that was not the debate I had in mind. I look at Fb and Orkut as a sort of mall in the virtual space. As in a mall, there are various sets of activities that one can done on these SN sites. As a businessman, would i rather open an outlet in the mall or would I take retail space outside? That’s a question I’d like to ask specialised websites. eg. say HolidayIQ or Burrp.

    If i open the shop in a mall, I might be have some constraints imposed on me by the mall -space, opening/closing times etc, but which may not be issues in my own retail space. But think of the cost that I’d incur in getting people to come to my stand alone shop, as opposed to people coming into the mall and visiting my shop with maybe a few catchy posters/offers to boost their chances of walking in. In a virtual world, I think the cost of building my own site + marketing it would be much more than making a ‘shop’ inside say, Facebook. In Fb, like the mall, I can utilise the existing population to build a brand. This is specially true for the typical time-strapped net audience. A simple thing like a newsfeed (Manu has joined/added the group/app …..) would itself attract some ‘pull’, because there all kinds of people in an SN site – book lovers, backpackers, music fanatics, food lovers….. And if i keep doing it right, then maybe it would warrant a spin off later- an own site. The case for existing specialised sites to have an app/page on SN sites is a kind of no brainer, I’d guess.

    So, what do you think is a better way – to build a specialised site in the beginning or use an existing site’s pull to build a brand, and start a site only when the audience is ready for monetisation?

    until next time, a group of communities

  • On the right track

    Saw the new Fastrack TVC on air –  Shut up and Move On, but I didn’t see it there first. Fastrack is a brand whose communication i try to follow, simply because i feel that somewhere they’ve got the pulse right.  Of course by doing that, they also end up making customers who don’t fall in their TG demographics (me, for example :D), but thats fine so long as they keep their TG is happy.

    So when i read here that a new campaign was on, i googled for the new TVC. Couldn’t find it, and then suddenly remembered that Fastrack is also on Twitter, and knowing the way they’ve been updating, I was sure I’d find a link, and i did. And that’s what’s cool about Fastrack. Not only do they get their communication right, they also experiment extremely well on platforms like Orkut, Facebook and Twitter, which means, unlike the usual lip service that’s done regularly by brands, this one’s actually interested in social media. Even their website seems to be on a wordpress platform.

    A search for fastrack on Orkut would throw up quite a few pages with dozens of fan clubs, the largest one having more than 23000 members. Facebook has a few pages and at least 2 fairly large groups. Around 70 followers on Twitter. Just goes to show how well it can work when a good product is also a brand that is willing to have a conversation with its customers.

    Even their regular communication smacks of attitude. I remeber a print ad that had a ‘No conditions apply’ with the image of a bull sitting on a closet between ‘no’ and ‘conditions’. Liked it so much that i checked the sale out, and thats how i bought my first Fastrack watch. So Fastrack’s brand manager, take a bow 🙂

    Coming back to this ad, it is apparently targeted at singles between 15-25, and has an underlying theme of the generation’s penchant for instant gratification and variety seeking. While they have weaved in Fastrack quite well into a good storyline, i really didn’t like this one as well as say, this, but i think that’s more a problem with the basic premise rather than execution. The basic premise being the promotion of superficiality, especially in relationships. Yup, it perhaps is just another sign that I’m really not the TG 😉

    until next, don’t SUMO , have your say

    PS. Meanwhile, the other blog celebrated 5 years of existence yesterday 🙂