Category: Social Media

  • Brand Manager 2.0

    Disclaimer: I promise to work on the 2.0 fetish -#7 here

    I’ve always been a fan of this thought – ‘the tyranny of the big idea‘. This is also a great read on the same subject. The one line take-out would be that in the presence of the big idea, smaller ideas which might have had the potential to make the brand more interesting would get lost. I can safely say that I’ve seen this happen, with smaller, but good ideas being thrown into the bin because of the lack of sync with the prevalent communication theme. While these posts are around a couple of years old, in a world where conversations are becoming more important, the relevance of the thought remains as much as before, in fact more important.

    So, continuing from yesterday’s post, ideas being non-commodities, it’d actually make more sense for brands to have the idea-buckets that the posts speak of. Which leads me to this post, which mentions that “a brand can, and should have more than one one proposition for itself.” For those who believe in the inflexibility of positioning, this would be difficult to swallow. But look at it this way, on any given day a technological or even an environmental change could deem your entire communication premise infeasible. Theory, huh? Okay, another perspective, what’s google to you? Search engine? Mail? IM? Office Tool? Communities? …. You get the picture? Meanwhile, the thing I’ve been wondering is, in this new way of brand diversification, how different should the different propositions of a brand be? Do they have to be related to each other so that the strengths of one can be used to help the other? Or can they be like Big Adda and Big FM and Big Flix, seemingly unrelated? And the last question, as audiences become more fragmented and individual niches become too small to monetise each separately, would it force brands to become aggregates of several similar niches along the long tail?

    Which brings me to the point of my post. What does all this do to my role – that of a brand manager. The very fact that I’ve got my brand being different things to different people means that my audiences are differentiated and there’s probably no single animal out there who I could define as the brand’s audience. Its more a zoo. It also means that I’ve keep myself abreast of the conversations and the needs of different sets of people. That makes me more of a communities manager. Is this the natural evolution of the brand manager. Wait, that’s not all, I also have a human angle to this. When you’re dealing with communities, it works best if you are part of the audience itself in terms of interests. It  lends credence, and thus, in a way, the line between professional and personal interests start blurring. Which perhaps is a great thing, as more and more people get to do what they’d like to do. But given the fact that we’re still dealing with businesses and individuals here, how exactly can processes be evolved in this scenario, where there is so much of the individual in the brands he deals with? Bluntly, what happens when the person leaves, or something like this happens?

    until next time, people management 2.0 😉

    PS. All ye bloggers, check this out, blogger accommodation (via Indianweb2)

  • Marching to different beats

    I read an article today on LiveMint, which deals with creating UGC for TV and Radio. Well, for starters, I think its already being done. The polls, the debates etc on news channels, and more importantly, the reality shows, are all user generated content. Of course, the packaging differs because unlike the net, time is also a factor on these platforms. 24 hours vs what content to put there.

    It also took me back this post, where I’d talked about the relevance of mass media to pure play internet entities. In a warped sense, I’d agree with the article that in a true convergence era, a medium like the internet, which has already absorbed user participation as one of its tenets, would play a larger role in shaping media consumption. So much so, that going forward, I’d bet heavily on an entity like Instablogs, which would find it easier to adopt to platforms like the television or radio. Yes, they got funded too, isn’t that just awesome?

    Which also brings me to another layer of thought, something I’ve touched upon earlier, if mass media entities want to test out the wild wild web and the currently hot social media scene, and what it could do for them, what is the better way of doing it – creating their own scene or leveraging existing popular platforms. I came across examples of both kinds today.

    While NYT is perhaps the best newspaper website in the world, it also plays a bit on social media (check out this facebook app). And today I read about the partnership it had entered into with LinkedIn. LinkedIn users will now get their industry related news from the relevant sections of the NYT site, and these news will have a share option. I think that’s an absolutely great way for LinkedIn to give a good value add to its users, and also stimulate conversations and for NYT, it creates a lot of relevance to the user, and will increase the website’s pull. That’s NYT’s way of leveraging a relevant social business network.

    The other thing that I came across is Radio City’s new website. (thanks to @thej) I haven’t done a complete tour yet, but it seems like they are primarily aiming at build communities there – a section called ‘Friends of Music’ has blogging, groups, finding colleagues(?!) and catching up with others attending gigs. In fact, the profile is also very orkut/facebook, and shows options for picking friends based on geography/music taste/school/workplace. Yes, i cringed at the last two too! It also has a calendar with some events already updated, and even has a karaoke section.  There is also an option to upload videos (upto 20MB) In addition, it attempts a Yahoo Launch by allowing you to create your own station by adding tracks. But I think it is also a way to take ownership of the music space – there is a musicopedia, a lyrics finder, a music news reporter and so on, which aims at making this the one stop resource for music in India. Yes, you can also listen to popular tracks, and stations created by users/ pre packaged ones (eg. KK, Alka Yagnik, though the content in this is limted, as of now). In essence, a decent effort, for trying the music ownership strategy, though from a new media perspective, I’d have liked more focus and efforts on podcasts (like Big FM), a talk show platform, better forums etc, instead of all that work on the orkut style social networking.(classmates and colleagues)

    While I’d usually go with leveraging existing social media, i think  a part of Radio City’s route does have its benefits, given the popularity of music and Bollywood in India, and its potential for creating communities especially with the context that Radio City offers. What they do beyond this would be the really interesting part.

    until next time, tuned in

  • One Stop Shops

    I’ve always had a soft corner for Rediff, perhaps because, once upon a time, it was the site that led me to new things on the internet. First it was email, and though I had the eudora and usa.net and a few other mailboxes too, this was the one most frequented and used. Then it was blogs. My first blog was thanks to Rediff again, they got me curious with the messages on the homepage, more than 5 years back. And though I did sulk with them later for taking away a favourite id of mine in an upgrade that happened a few years back, and switched to blogger because of the code wrestling matches they made me go through, like I said, Rediff is still special, a brand that I hold in high regard.

    So it was wonderful to find that they’d done a :p to the strict media portal outlook and introduced Orkut and Facebook feeds inside their mailbox. Yes, it is a great bit of innovative thinking, but nothing stops it from being copied by others. So they can’t stop there, they have already taken steps to integrate iShare, I wonder if having newsfeeds inside the Inbox area makes sense, like perhaps an iGoogle. Rediff is also active on the mobile scene (they even , so if they can move fast, they can actually do a lot of innovations quickly, thanks to their numerous services, and oodles of content.

    And it looks like they are moving fast – they have already invested in Vakow, an sms sharing site, and one that I know a lot of people are using to update on Twitter. Interesting. A mobile based microblogging platform should be fun. But the big news was at proto.in, when they announced their developer platform. What is great is not just the announcement, but the fact that it was announced at proto and not just as some PR release. Rediff is being sensible, and thats good news for the Indian internet scene. Ouch at this allegation though. (via webyantra)

    Meanwhile, the guys who had massive success when they opened their API, had a surprise for me when I logged in today morning. And that was the new Facebook design. While the Home page is more a design reorganisation than anything conceptual, the Profile page is a totally different story. Well, its actually profile pages. From home, a click on your name (as opposed to profile earlier) takes you to the first of the four pages – Wall, where you can use filters for others’ posts and yours, and has your basic profile and friends as well. The Info page has all the details that used to be Information, Group and Pages. Photos are the next page and the last is ‘Boxes’, all the apps you’ve been adding, though I did see a few apps (common) on all pages. Are they Facebook’s own? I doubt that though.

    The important part is that it looks like a deviation from the earlier social networking promise. Though that remains, this seems increasingly like a Twitter and more possibly Friendfeed like direction. This was something that was visible sometime back when a ‘+’ sign could be seen near all news feeds, encouraging readers to start conversations. That soon became a very conspicuous ‘Comment’ tab.

    While I like all this, since it gives me more chances at conversations with ‘real’ friends, (there is only about a 20% overlap with my Twitter friends) I wonder if this is a regression as far as keeping the conversation within Facebook goes. If Facebook provides all the features that say, a Twitter and Friendfeed does, would you be okay with spending the lion’s share of your virtual time within Facebook?

    until next time, the rise of socialism 🙂

    PS. This is the 100th post on this blog :D. Thanks, all the commenters and the silent types. 🙂

  • Buzz Off

    Even after building an entire army of twitter tools, the mania still continues. Hopefully its only a matter of time before the tweeding happens 🙂 Meanwhile, this is a fairly good top 5 list. And since we have a new player in the social scene, a bit of attention has been diverted there too. So it wasn’t surprising to read about Moopz, a tool that tries to reduce the noise in Friendfeed. And its not the first of its kind, there are already other entities, and I’m sure more are in the pipeline.

    Now, as an (almost) twitaholic I’d always agree that any tool which helps reduce the noise would be a blessing. I haven’t used friendfeed as much, but from what I have seen, noise is an issue there too, though I have always wondered about the term ‘noise’ since we are free to choose those we wish to connect to. I think my views have not changed much since I wrote this. And since its difficult for me to categorise noise, I’ll only say that I am missing out on some conversations, and perhaps its more a question of subjective time management than anything else, and creating ‘algorithms’ that work for you.

    And that train of thought makes me wonder whether it would be a good idea to have some sort of a shake up of current services, that helps us better organise our conversations. Something that filters the buzz  conversations we are interested in from the random ones. I realise that it is a flawed proposal to begin with since each service has its own die hard fans. I, for one would love for social networks like a Facebook to be integrated into these social media aggregators, including friendfeed, because there are still conversations I have only on Facebook, since there is already a group of people there, who I have connected with over time,  and who are interested in the same things I am. So how about services that combine all existing ones and then provide some additional value? Well, there already are aggregators (will talk about a few in a while), but I’m not sure if they add to the noise or reduce it. Friendfeed was an aggregator, and now we have aggregators that include Friendfeed as one of the services. Is that an improvement?  So, is it better to just stick on to a couple of services and derive maximum benefits from the conversations that happen there. Yes, I agree that not all conversations need to happen there, but what about the ‘cost-benefit’ between the number of services used and the ‘noise’ you have to wade through to reach the conversations?

    Meanwhile, I read another new entity that aggregates Jaiku, Twitter, Pownce, Friendfeed, and Tumblr. Its called Posty and seems to be interesting. (via The Inquisitr). And though I am yet to utilise it completely, this one – Swurl seems much more interesting, one because it includes Facebook, and two, because it also automatically became a follower on Twitter. Smart! Do check out the timeline feature, I could see what I was upto in 2003!! Wow. Yeah, i know my archive can tell me that, and there is no comment feature yet, but still Wow!! 🙂

    As the services increase, the conversations also do. But does the converse also have to be true?

    until next time, fed up?

  • Tata Shy?

    I saw an ad for Tata Sky yesterday for one of their in house channels – Active Darshan. That, coupled with the announcement of Aamir Khan being made brand ambassador for the brand would have made for a nice plain brand rant post, but try as i might, I have not been able to get hold of that particular ad.We will come back to that. Meanwhile, Aamir is not the first person to star in Tata Sky ads. Kirron Kher, Paresh Rawal, and even Hrtithik Roshan have appeared earlier. They have also used regional actors.

    This pits Aamir squarely against SRK, in addition to the competition in handset manufacturers (Nokia vs Samsung), watches (Tag Heuer vs Titan), car manufacturers (Hyundai vs Toyota) and even biscuits (Monaco vs Sunfeast). Dishum karo 🙂 Wonder when Reliance launches its DTH, Big B will be made the brand ambassador.

    Now, back to the ad, I wonder why brands still don’t make the efforts to share their ads online. There is no one single source where you can be at least 75% sure to catch the ad. Afaqs relies on ibanklive, which I am yet to explore thoroughly. I have also tried the new entrant – Buzzar.tv, and the usually dependable YouTube, where at least a consumer usually loads the TVC within a couple of days of launch, but with no luck.

    Why are brands so shy? Is it due to lack of knowledge or interest; or a deliberate policy of not sharing. Before you laugh off the last one, it ties in well with the lack of transparency i keep ranting about. I personally feel that ads are perhaps a very good Step 1 to encourage conversation about brands. The amount of facebook status messages I have seen of Sanjooo (of Max New York Insurance fame) and the kind of stories I have read (look at this one for example) means that there is an audience ready to even generate buzz. Of course, it may not always be positive. Is that what’s scaring away brands? But isn’t it better to experiment a little, learn the art and make some good use of it, before it gets relegated to a commodity status? The other point is that all this will happen with or without their assent anyway.

    I’d  go on and say Tata Sky shouldn’t stop with just their brand. They can actually build entire communities around serials. Maybe it can even be a tool to lure housewives on to the net. Imagine the amount of gossiping that could be done online, complete with links to trivia and news on serials. It can even be in hindi. Hell, there is already a family tree website (via Indianweb2) in India, so why not an entire social network in Hindi? And its not just housewives, lets assume I am a fan of Doctor Who on BBC Entertainment, there’s a big chance ( i am basing it on some personal experiences) that I am also a fan of Battlestar Galactica. When audiences get connected, they help each other explore new worlds. The channels are happy, because they get new audiences, and they wouldn’t mind doing some advertising here. So, isn’t it a win win model for both the consumer and business audiences? Oh, okay, laugh, but one day when you have a K Kliq that’s stronger than all the ‘I hate Balaji’ groups on Orkut, you’ll know that i was right. :p

    The other vertical social network I see that has great potential is an entity like agencyfaqs. It is practically begging for more conversation. I’m sure they understand that conversations cannot be simulated by just having a comments box, though they are much better than exchange4media. It would make a great hangout for planners, creative guys, art guys, brand managers, media owners etc to discuss brands, ads, strategy and so on. But i guess, when agencies and channels are trying to be better and bigger rats, i am doing too much of ‘wish karo’ 😉

    until next time, don’t be santhusht!!!