Category: Social Media

  • Twitter – the official version

    There were some pretty interesting new things that came out at TechCrunch50 last week. TC50 was a conference that took place from September 8-10, 2008 where 52 of the ‘best’ startups were launched in front of an audience that consisted of the industry’s most influential venture capitalists, corporations, fellow entrepreneurs, and press. I guess that would be bleeding edge. I followed it, thanks to some excellent coverage by StartupMeme. And that’s where I read about Yammer.

    Yammer intrigued me because of its utterly simple premise of ‘Twitter for business’. Where Twitter asks ‘What are you doing’, Yammer asks ‘what are you working on?’ I was even more intrigued because that’s a question LinkedIn has been asking for sometime now.  While the premise is simple, it does create some interesting new propositions – it only allows logins through official mail ids, making it quite secure, it lets users start their company network, invite people, and then serves as a database with individual profiles and conversations. For any user, it would be like a Twitter limited to his colleagues. All this is free, and if the organisation wants to play admin, it has to pay. Yammer already has Blackberry and iPhone apps. Apparently its demand was such that about 10,000 people and 2,000 organizations signed up for the service the day it launched.

    And then Yammer just went ahead and won TC50. Chris Brogan smartly notes that the Twhirl client + a laconi.ca backend would amount to the same thing, with the added advantage that Twhirl also allows tabs of Twitter and Friendfeed. RWW just ripped the Yammer model threadbare.

    Now, I see some contradiction in all this. Twitter’s popularity lies in its simplicity, and a quite transparent way of communicating, and sharing. There is no officiating, there is nobody looking over your shoulder. To me, Yammer sounds a lot like Intranet 2.0, and assuming that organisations do allow it, later, if the organisation takes admin charge, I don’t know how many employees will still be comfortable using it. And why would organisations want control in the first place, if the idea is conversation? I’m wondering whether the existence of Yammer will make a Twitter enterprise solution irrelevant.

    There’s been some stuff happening over at Twitter too. The recent coverage of a funeral via Twitter led to questions about privacy issues. (via RWW) My take is that in a social environment, you avoid people whose conversations you don’t like, just like in the real world. In the long term, it will help people decide what they talk about and how. I’d mentioned two tools in my last Twitter post. A cool tool for marketeers – Twitterise, and Twiggit, a good mashup of Twitter and Digg. I came across two more tools – Tweetburner, a sort of feedburner for Twitter which could be a great tracking tool for brand and PR guys. Read more about it here, and Dwigger, another Twitter+Digg tool, but different from the earlier one i mentioned. In this you can paste a twitter message URL, or a new Dwigger only message, all in the by now familiar 140 characters, and submit it to Dwigger, to be voted and commented on. Hmm, more on that here. I also found a personally useful tool, which gives an analysis of your Twitter usage. They have done it using Yahoo Pipes, and rendered it using the Google Chart API. Very interesting. Check it out here. Meanwhile, Mashable has just posted their review on Fidj.it, ‘a micro-blogging service that’s like a Twitter and Pownce mashup.’ Shall check it out soon.

    To conclude, there are more and more twitter tools being developed for different user needs. If Yammer actually becomes a huge success, through some radically fresh employer attitude, I’d like to see a bridge between Yammer and Twitter. One service that allows absolute transparent conversations within the organisations, and another that allows brands and organisations to be transparent with its end users. It could be quite an awesome combination.

    until next time, feeling fidgety already?

  • Brand new media

    While reading up on the original premise of this blog – brands, I came across a couple of interesting articles that spanned both my interest areas – brands and social media. The first was on Brand Accretion. Accretion is defined as “An increase by natural growth or addition”. Now, in this instant age, this would be considered a ridiculous thought. But to me, I’d prefer to take it as one more argument against the ‘only large campaigns’ approach that I see many brands take. You can read an earlier rant here. A couple of tangential by products of an accretion approach could be brands being able to tackle the long tail more effectively, and being able to espouse causes with a long term vision, like environment-conscious efforts for example; in essence, a flexibility to scale up based on a dynamic business environment, and one that would help brands deliver their promise better, which will be critical, as we go along.

    The other interesting post I read was one that distinguished between new and social media. Now, quite honestly, they were very interchangeable terms to me, but I tend to agree with the post, and the way it distinguishes the two. The simple example would be this – a blog is new media, it becomes a social medium when there are comments and conversations that happen around a post.

    Both new and social media bring out a lot of creativity, simply because of the innumerable sources it throws up. It acts as a perfect background to riff. Here are a few interesting ones I saw recently.

    This one, by Idea is about a month old, and is here in case anyone missed it. Its called Rapchick Mumbaiyya test, and was a smart way to connect to the city, during the brand launch.

    Google did a cool marketing activity to to takeover the Email and chat infrastructure of various education institutes in India. Read about it here.

    Warner Bros has been doing some interesting stuff too – their ad-supported video on demand online network site “features full episodes of defunct series that gained cult status over the last decade. The WB.com is a new digital destination built from the ground up for the same 16- to 34-year-old audience that embraced the WB when it was a television phenomenon”. It has Buffy, roswell etc, but the bad news is that its only available in the US. And i thought the web has no boundaries. 🙁 

    And if Medianama’s thread of thought is accurate, they might be doing some very cool stuff on Twitter, by creating The Joker there. But I’m not very sure of that one, since I also have the Riddler, Two Face and even Rachel Dawes following me now!!!

    The last one is from NIIT (via Alootechie) , which has created a character called Preeti Technani, who has an Orkut profile, a wordpress blog, who is positioned as a mentor, but manages to plug NIIT in between 😉 Lastly, here’s a clue on how not to use social media.

    While on the context of social media, here are two great reads – one is on getting people who don’t use social media to use it, and the other is on agencies of the future.

    until next time, be social

  • Talk of the Town

    A while back I’d read about Burrp, which started out as a great restaurant reviews site, expanding into lifestyle events – Art, Dance, Fashion, Film, Fairs & Festivals, Theater, and so on. Check out the entire bunch here. They’d also added TV listings. While it’s quite a diversification, I thought it was quite in sync with what they were doing so far, but it also means that it broadens their competition. 

    Among the bunch in the link mentioned, I thought Yulop was a great package, with their services spread across web and mobile. Meanwhile, I’ve been coming across a lot of websites appearing in the restaurant based services space – Grubhogs , which has reviews, and already shows the beginning of an event calendar, and A Place to Dine, which, in addition to listings, also allows for online orders and table reservations, and services for restaurant owners from website setting up and hosting to loyalty programs. It even has mobile versions. A very interesting path.

    I guess these new services ‘justify’ Burrp’s move into the events space, an expansion of the value proposition. I found some interesting associations here. Burrp has tie ups with Mirror (The Times Group) websites- Mumbai, Bangalore and Kolkata. I also read today that Buzzintown has tied up with MyToday SMS services, to provide its users events related information on the mobile, in three cities. 

    There are some very cool happening in the events space. Buzzd , a service in the US allows the user to find and share local events on the mobile. They have recently tied up with Virgin to provide data to the operator’s subscribers. I’m not sure on how the numbers are for city based searches on mobile, but I wonder if Yulop, with all their services and info, could benefit by tying up with an Airtel/ Vodafone. While on local events, Placecast, which describes itself as  “the world’s largest place-based interactive media company” has tied up with Eventful to produce some interesting location based advertising options. (via Mashable) 

    With the increasing usage of social networks, even events are finding their own long tails. So there are services which offer event planning for smaller groups. And while there are several event planning services available (including an Indian one called Funpiper), Doodle scores by having a facebook application that lets users collaborate on events. It also sends emails to non-Facebook users. Another service that stands out is Zipiko, which offers event planning on mobile.(via Center Networks)

    But before we get there, I think there’s a lot of scope for city based social networks, especially the mobile version. I came across an interesting net based service – Fwix, which, in addition to the usual stuff, and integration with Twitter, Yelp, Flickr etc, shows you “the most relevant and trendy information and media in your local area. It aggregates about 500,000 news stories per day, and delivers roughly 2,000 relevant news stories of those 500,000.” (via Startup Meme). But i guess, that will take us back to this earlier post of mine.

    until next time, text and the city

  • Twitter Updates

    While the last post covered some ground in terms of social media, an entity which was conspicuous by its absence was Twitter, perhaps the social media tool that I use the most, these days. From sharing my anguish at Raikkonen ruining the Ferrari party in the penultimate lap of last weekend’s race, to checking out exciting sites/services that others have found, Twitter plays multiple roles in my communication.

    There have been several Twitter based services that have been launched since my last twitter post. We’ll start with Twittad. (via Mashable) If you have a not-so-bad twitter following, you can just sign up on the site, give your number of followers, and auction your twitter page to an interested advertiser. Check out the left side of this profile, he got $15 for a month’s display of that ad. Now, the background in Twitter is not clickable, so its just like say, a virtual non-interactive billboard. My bigger concern is that this is visible only to those who use the web interface. If you use say, Twitterfox, a browser plugin, or a desktop client, you may not even see this ad.

    That’s not the only advertising model available on Twitter. Another option I came across is Twitterise. This seems a more robust tool, and allows marketeers to use twitter as a platform. With a twitter account, you can schedule communication to go out to consumers, and more importantly track it in terms of response. Read more about it here. Its a nifty lil tool, and once users can get more detailing in terms of the clicks (who, when etc) generated, its a do-it-yourself kit for any brand manager to test out twitter. I’m going to give it a spin very soon, for my brand. 🙂  But the real story is Cherp, which is an entire agency that’s “dedicated to finding brilliant ways to leverage the Twitter platform and network”. I’m lost for words, even 140 characters!! On a sidenote, I read an interesting suggestion for Twitter to get some revenue.

    There are some interesting stuff for regular users too. For those who are also active on Digg, there’s a new tool Twiggit, which allows you to let your followers know everytime you Digg an article. Two great services, and one awesome mashup, i think!! The other tool I came across is Lazy Tweet, which works on crowd sourcing your answers. While I already use Twitter to get lots of answers, the next time I want a question answered, all I’ve to do is start the tweet with lazytweet (or a few other options), and I’ll get access to a bigger crowd than just my followers. Read more about it here. If you’re the video kind, Viddler has launched a new service called 15s, which lets you share your 15 secs or lesser video with your twitter friends (via Center Networks). There’s already a player in this market – 12seconds. And lastly, if you’re the textual kind, check out this post on literary experiments on twitter.

    I read a post on how a tweet does not make a brand. I agree, one does not, but the idea is of conversation, of engaging with consumers in real time. The objective is to involve the consumer in the idea of the brand and thus make the brand more than a soulless entity that caters to one specific need in their life. Many brands are making an attempt at this conversation, take a look at the stories here. And of all the efforts, I’d rate CNN as the best. In spite of the Olympics argument, it still experiments with the medium. I read a few days back that it was promoting Twitter heavily on air, now that’s what I call great integration. And it’s not just one anchor, the engagement on Twitter is being taken to different levels, including a Twitter show. Really awesome stuff. I hope we get to see more more activity, and from more organisations.

    until next time, go tweet

    PS. If you use twitter on your blog, and are okay with handling code, you could check out TweetRemote, which allows some level of customisation.

  • Blurring Social Networking lines

    ET had a story sometime back on how sites like Facebook, LinkedIn etc are helping SMEs and entrepreneurs gain business. It adds on to my belief that when the target is niche market segments, the net is the best medium to try out.The more encouraging part for me is that since these media are working for them, they even plan You Tube ads. So, they grow the medium, and the medium grows them!!

    Yes, social networking is not exactly the most known thing in the world, as this article would argue, but as far as online behaviour goes, the Indian stats are a bit encouraging on some parameters. And, with efforts like these, our internet penetration figures might start looking up sonner rather than later.

    So what have the social networks been upto? Lets start with business networking, where I’ve been reading about a lot of new launches. A new business network called ZaaBiz has been launched in India. More details on its activities can be found here.

    Konnects hopes to bridge the gap between Facebook and LinkedIn. According to them, Facebook has not been designed for business purposes, while LinkedIn is too restrictive. So, Konnects has come out with a few features, that will even enable even fresh graduates, who don’t have many years of work experience or projects to show, to share the projects they’re working on. Konnects, based on your profile, will reccomend groups and discussions that you should be part of, and plans to introduce IM and VoIP integration in the future. (via Mashable) I think all these together make it a very differentiated value proposition.

    The third interesting new site I came across is Publictivity. It aims to use social networking to boost productivity, by allowing users (in organisatons)to create work groups, and share information, files and it even has a video viewing mechanism. What I loved the site for, and it has nothing to do with the service, is that they have used Dunder Mifflin (of The Office fame) and an option to chat with Dwight!! Awesome example!!

    The last one I came across is 2Vouch, an Australian social recruiting website which offers referral rewards, with an option to donate to charity also. Companies don’t have to pay to advertise, they only need to pay if they hire a candidate. (via Mashable) The concept is interesting but I wonder about possible loopholes. Is it, for example, possible for a company to get the contact details of a candidate and then route it through other means?

    So, what has LinkedIn been upto meanwhile? For one, it’s been adding small features, like highlighting the sections of a profile that have changed, since you last saw it. (via Digital Inspiration) It has added enhanced group features, that includes a centralised group hub page. (via Tech Crunch). It has also tied up with CNBC to air content generated by its users on CNBC. (via PluggdIn) I share the view that most of these are quite basic features, and LinkedIn not only needs to be adding such things much faster, but introducing innovations too.

    This is of more significance, when we consider that the competition is not only new business networking sites, which are coming out with some neat innovations and targeting specific requirements, its also generic social networking sites like Facebook, if we go by certain studies, which raises the possibility of  business networking on Facebook superceding that on LinkedIn.

    Speaking of social networks, the interesting part is that inspite of the demise of entities like Yahoo Mash, new social networks still seem to be popping up. I read a post on Fwix, which, in addition to a great GUI, also shows the user, the most trendy information going on in his locality, by aggegating about 500000 stories per day. It also allows add on services, the list includes YouTube, MeetUp, Eventful Delicious, Twitter, Flickr and just about any you can think up. BBC has also launched its radio social networking site Radio PoP. And the omnipresent Google, in addition to its own social network Orkut, has opened up another front by adding a twitter-like ‘following feature’ to its blogging service – Blogger, so that users can now become ‘fans’ of other blogs. They have integrated it with Google Reader, and also plan to integrate Google Friend Connect into this, which brings it closer to creating blog based communities. (via The Inquisitr)

    There are new tools that are emerging in the social media space. How Sociable, which allows you to track your brand in the social media space; Lotame, an online advertising agency that is looking at changing the way advertising happens in social media,  Edopter, a way to discover and share trends in fashion, lifestyle, music and so on. New models are on the horizon, like contextual search in social media. The tools are there, its now for individuals and brands to make sure that they are used to their full potential. Like this article correctly states, business can no longer afford to ignore social media, and what GM has done – launching an anti-misinformation site, is perhaps a great start.

    until next time, socialise