Category: Brand

  • Carp

    I usually don’t pay much attention to car and bike ads, primarily because I am not their target audience, at least for now, and from a brand pov because, they will either show me ads, attitude or stunts (though i liked the most recent Pulsar ad, the music mostly 😉 ) I really can’t blame them, they are dead if they do, and killed if they don’t.

    But I recently caught the Mahindra Logan ad because I thought Kunal Kapoor wore the same clothes (in one shot) he did in the Indian Terrain print ads. :p So i watched to make sure, though I haven’t figured it out yet. And I wasn’t paying attention to the ad content, but I watched it again thanks to a very thought provoking comment on another ad from the same category (cars). That was the Tata Indigo CS ad. I had caught that earlier thanks to its manic frequency and some nice music. We’ll talk about the comment in a while.

    Kunal Kapoor, in the Logan ad, wonders and questions the same rat race we are all participating in, our fear that keeps us from thinking differently, says how style can’t be achieved by showing off, and how one should think different from the herd. Mahindra Logan is more than ‘dikhava’ and apparently ‘the answer is here’. (Er, answer to what? the only question i heard was ‘why?’ ) :p  That would come under the attitude + style category, but quite a ‘straight’ take.

    The Indigo ad was one that a lot of working pros could identify with. It shows an employess whose boss doesn’t miss a single chance to bully him – whether its opening his cabin’s shades just as the employee is about to take a break or showing off a better pen, or a tea set, or coming to his cubicle when he’s about to call his girlfriend/wife or any of the little things, that the ad uses to tell a real and believable story. The twist is in the parking lot, where the employee takes out his absolutely different car from among the regular cars around, while his boss is caught admiring the car, and then burning with envy while he drives off. The punch line- ‘at the end of the day, style does matter’. A ‘style’ ad that is treated with humour. The punch line for me came from the wife, who pointed out that while the employee can drive home in that cool car, the next morning after he drives to work, he’ll still have to work under the same boss, and take the same crap.

    Now, i’m not sure if many people would think that way, but if they did, it would be very sorry for the brand, because would consumers want to be associated with the kind of servile attitude that the employee projects during most of the ad, and then relies on his car to go one up on his boss? Especially if the target audience is a no-nonsense generation that has confidence in its own abilities?

    For me, the lesson was that no humour ad can be consumer-proof. There’ll always be a smart alec around who will twist your communication 😐

    until next time, with consumers like these, who needs competitors?

  • Kwippy quips

    Move over microblogging, here comes nano blogging. Have been exploring a new service the last couple of days. Most of you would have heard about it by now, it goes by the name of Kwippy. This gives a great intro to the service. (a Kwiki, if you will)  While it is definitely related to the Twitter / Plurk clan, its distantly related, at least a cousin, and definitely not a clone. And its desi manufactured 🙂

    I got hold of an invite by just asking for one, the response was prompt. And that, from my interactions so far, has been the hallmark of the Kwippy team – timely and efficient response.

    Kwippy can be made to work in sync with your GTalk or Y! Messenger, or like me, if you easily get sick of the GTalk alerts (i have disabled twitter because I couldn’t take the constant blinking) you could use the web interface. And using that, you can Kwip your status messages, share bookmarks and more or less do most of the things that you would do on IM with your friends. Ah, friends, thats another key thing, because unlike say twitter, where we add a lot of people who are not known to us, the IMs usually have friends we really know. While this may become very twitterlike when the crowd pours in, for now its friends and friends of friends, more so because its on ‘invite’ mode.

    So you might ask, THAT’s the differentiator from twitter? No, the difference maker for me, is the threading. Unlike Twitter, but like Friendfeed, you can comment on my Kwip on Kwippy, which means we can keep having conversations on a post, but open up other threads simultaneously, and most importantly, easily keep track of all this.

    So I’ve been reasonably impressed with the service so far, despite a few 500 errors. Dammit, twitter got funded, and still has problems,  and we still grin and bear, so its okay!!

    But my common grouse with all the new services that keep getting launched applies to this one too. Most new services, with perhaps a small and partial exception – Friendfeed, take me out of the carefully created environs of the existing service, be it facebook, twitter, my blog and so on. To recreate the world, I have to wait till all my friends get there. So my immediate but (possibly) very ambitious wishlist from Kwippy or any service/ on the lines of ‘conversation enabling’ would be, for starters

    • making it easy to import friends from other ecosystems (kwippy from twitter? 😉 )
    • evolving a mechanism to have a Disqus kind of widget (thanks to wordpress’ anti javascript stance, disqus won’t work here), that would allow me to connect my blog with a kwippy site (I agree that its a nano blogging platform, but in essence, comments are nanoblogging too) That would allow me to link my blog crowd (don’t snigger, my other blog gets decent comments) with the Kwippy crowd.
    • a browser (ff) add on, to some its more convenient than IM

    Meanwhile I’m awaiting an invite from LiL, it seems to be on a ‘sharing moments’ path. In case you need Kwippy invites, all you have to do is ask. 🙂

    until next time, try kwipping

    PS Speaking of Indian startups, this is an awesome compilation. Hats off!!

  • Social Ambassadors

    Yes, it is the age of conversation, but in India it is also the age of brand ambassadors. And not just the average Joe Ambassador, but ones who blog. I, for one, subscribe to Big B’s blog, because, from his posts, i think he is a natural. And even if this is true, he’s doing justice to the job.

    Anyway, after blogging for a while, it was quite understandable that with his hectic schedule, Big Adda should make his life easier by giving him a mo blog. And now he’s having a blast with microblogging @160 characters. Updating multiple times a day and speaking his mind.

    The entire activity set me thinking. So, what happens when the transparency of social media meets brand ambassadors?  How would, for example, the Big B (as brand ambassador) react, if God forbid, a pesticide (Pepsi) or a worm (Cadburys) issue erupted again? What role would he play? Blogger or Brand Ambassador or a boring diplomat? Assuming that he uses the products he endorses (okay, stop laughing!!) would he sometimes play the dissatisfied customer?

    I got a glimpse of perhaps what lies in store, thanks to this entry of his. A tale that most bloggers would be familiar with. Sit and write an entire blog post and the server conks out without saving!! In this case, he was blogging on Big Adda. Bad publicity, I would think. Thankfully, someone there was smart enough, and pretty soon we had another entry, this time thanking a Big Adda official. Wonder if they’d do that for mere mortals though 😉

    But back to the point, in an era of instant communication and celebrity bloggers, would brand ambassadors  now have revised contractual obligations that draw a clear line on transparency? One that would bring brands back to the familiar comfortable opaque territory that they have been operating in? Or will the celebrity be true to the spirit of blogging? (read the poetry – header on Big B’s blog) 🙂

    until next time, brand bloggers 🙂

  • The Stage of Conversation

    Branded networks, that’s what the new property from Nautanki.tv (read the comments section) YouTopia is going to be. (via agencyfaqs). Update –  This is going to be called spaces, and is still under development.

    The rationale is that since brands, especially in a nascent market like India,  may not want to invest in the infrastructure thats required for social networks, YouTopia would provide the same for individuals and brands to create their own networks with “necessary tools or applications like instant messenger, forum and facility to upload and share videos or photos while configuring their social network”, in return for an annual subscription fee (in the case of brands).

    Reminds me of Ning, though in this case, they have said that the brand can choose an independent url (so is that unlike Ning where it has to be say, nautanki.ning.com). Also, there will be an ad network, which will operate on a revenue sharing basis between Nautanki and the owners.(?) (I don’t know whether Ning has a revenue sharing mechanism) And, does the last but one paragraph in the afaqs article mean an API? Hmm

    Now the question I’d like to ask is, while (apparently) every brand manager wants a Gang of Girls, is creating a social network the way to go about it, or is it more important to maintain a conversation with the consumers? The argument I have is the same as the one i had for the online communities vs groups -on -social networks post. If the conversation is already happening at a social network, isn’t it better to be a part of the conversation there and be a facilitator? Would a brand have enough meat to pull the audience to a place where it will be the only ‘attraction’, and will they be able to maintain the interest for long. A Facebook group/ page, for example, already offers most of the stuff mentioned above, and I’m sure more features will be added. People have a certain comfort level with twitter conversations, would a brand specific network be able to recreate that? Multi Brand Outlet or Exclusive Showroom?

    I understand that its debatable, but meanwhile, there are efforts on to sew the conversations happening on various platforms into one interface. So we have, in addition to Friendfeed, a browser – Flock, an add on to a browser – Minggl, and the last i heard a new entity – Combo (via Startup Meme), which attempts to do this through a web based dashboard and widgets. I hope they send me that invite soon, so i can do some test drives. 🙂

    Meanwhile, have you noticed a comment option in Facebook’s news feeds, quite like Friendfeed, i thought. And here’s something for you to go ogle. That was Aditi Govitrikar, now where’s that I’m feeling lucky button?

    until next time, scatter or gather?

  • Opacity

    Read two interesting posts, seemingly not very connected, but actually so. The first one was here, (don’t miss the article it has linked to either) and it talks about brands including an RTI clause in their charter, and anyone from a stakeholder (thats including consumers) to competition being able to demand answers from the company/brand and more importantly, being able to get it. I wonder though, how an RTI clause could co-exist with competitive advantage (brand strategies).

    The second post talks about Friendfeed being a great tool for brands since it aggregates the contents from blogs, microblogging platforms, photo sharing services, social bookmarking sites and most possible social media. The snag though is that a Facebook or an Orkut are not accommodated there, yet, and the crowds frequenting the two kinds of sites are not exactly duplicated.

    But yes, the connection between the two posts is transparency, and i feel that in india, we have a long way to go before we reach that state. That’s because more than a certain set of processes, we are talking about a philosophy here. In the first digital (mini) wave and its aftermath, when blogs became a corporate mantra, how many companies/brands took it seriously and how many have persisted? For a transparent system to get established and flourish, it needs to start with a strategy thats consumer centric, a strong rationale for why x strategy was chosen over y to achieve a certain strategic objective, the wisdom to understand that we are human, and plans can go wrong, inspite of having backup plans running from b to z, and most importantly the maturity to listen to feedback, accept responsibility and take criticism, but learn from it, fix it and get better.

    When i hear people ask for changes in communication strategy based on very subjective likes and dislikes (sorry, its not always purely subjective, i have also heard ‘my wife likes pink’ for a campaign theme color), and when i get this response from them when asked about consumer preferences, and when, on hearing that I blog, I am asked to write good about the brands I work with, irrespective of reality, and when FYI (F*** You Instead – courtesy ‘One Night at the Call centre) responsibility strategies are given more importance than the brand’s performance, and many many more such occurrences, it gives me enough reason to believe that transparency is a long way off.

    On an aside, I read here that apparently the blogosphere was abuzz today with the Vodafone ad for iPhone. Interestingly, I saw three tweets today basically asking why the Vodafone customer service couldn’t be manned by people who knew about iPhone. 🙂

    until next time, mind set