Category: Digital

  • Alpha Bets

    Yahoo’s seemingly imminent demise, and the flip flop at the very top of the food chain – Apple taking back the title of the most valuable company in the world before you could say Alphabet – made me wonder about the next theatre of war. I’ve been fascinated with GAFA (is that AAFA now?) for a while, though I prefer the title that Scott Galloway gave them a year back – The Four Horsemen. If you haven’t seen his presentation from the DLD conference, you should. It gives a lot of perspective on the scale at which Google, Amazon, Facebook and Apple operate, and the impact they are having on every other business there is.

    The Four Horsemen symbolise conquest, and that’s what each of them are after. That’s also why I’m inclined to think that the fate of our species is increasingly tied to the fates of these four companies! While they are not busy fighting turf wars with the ‘smaller’ folks like Uber, Netflix, Slack, China etc, they are increasingly encroaching each others’ key focus areas – from shopping to providing internet to health to devices to social to VR to OS (phones, cars, things!) to content to.. you get the picture! This year, Scott’s presentation was on the same subject and titled ‘Gang of Four‘. It makes things even clearer!

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  • Of destinations and feeds

    In An Ambient Future, I had written about how Google was potentially poised for something really interesting because technically, it had things in place to harness mobile, social and sensor data and overlay it with machine learning and AI. An early version of how this data could be surfaced contextually and be shown in an interface would be Google Now, as Christian Hernandez had pointed out. And that was why I was quite surprised and dismayed when I read that most of the team that had been working on Google Now had left!

    The larger context though is about content discovery and two possible approaches to it – destination (platform?) and feed. I remember reading Neil Perkin’s post on the subject last year (it’s a fascinating rabbit hole of related reads, you’ve been warned!) and it has had me thinking ever since, especially in recent times, with apps increasingly replacing the traditional website as a destination. So far, the feed largely served as a distribution method to destination, but I believe it is no longer that simple on the web, let alone mobile.  (more…)

  • Brand Interfaces

    A couple of months ago, I had written a post on the inevitable ambient future of what we now call the internet, and the role of AI in it. The post was mostly on the rapidly changing nature of interfaces. The ones we actively interact with – mobile, VR/AR, gesture/haptic based tech – and the relatively more ambient ones like a certain kind of wearables and IoT. In that post, the argument was that Google was best placed to tie together data from mobile, social, sensor, location etc and give it context with the help of AI. (Hello, Alphabet!) As this Wired post states, Google is not a search company, it is a machine learning company. Do read about Google Brain while you’re at it! It has a role in several Google products we use, and shows the potential of what is possible when machine learning really works on content surfacing.

    But all that is only context setting. Something that has been occupying a lot of my mind space these days is the impact of these continuing developments on brand communication and distribution. For years, the limitations of traditional media have forced brands to communicate to lumpy masses of ‘target audiences’. As the internet transitions into a much more ambient an ubiquitous form, all of brand marketing will be digital either overtly or under the hood. But even digital’s early versions have been on the same path, with incremental changes based on intent/interest. That, I think, is about to change fast. This superb article on the same subject puts it really well – we need not simply digital strategies but strategies for a digital world. It also explores the technological and platform advances that will allow frictionless experiences for consumers and what it means for brands.  (more…)

  • In an ambient future…

    Digi-Capital claims that by 2020, Virtual and Augmented Reality combined would have hit $150 bn, eclipsing mobile. What is interesting is that a recent Juniper report predicts an $80 bn market for wearables by 2020. (via) If I read that together, by 2020 we would have witnessed three interface cycles – mobile, wearables and AR+VR. The shelf life of interfaces is shrinking, much like other business cycles. In fact, in Trendwatching’s No Interface trend brief, you can get a preview of this. I’d think that by 2020 web access would be much better than what we have now, and with other technology like IoT advancing sufficiently, we would be poised for ambient interfaces to consume and create what we do on the web and mobile now.

    It is widely believed that Google is only a challenger in the  mobile and wearable domains – to Facebook and Apple, despite Android. With Facebook’s Oculus move and Glass’ demise, it would seem that the interface that follows the two above would also see a fight. In an insightful post, Ben Evans asks “What does Google need on mobile?” He notes that all of Google’s play is about reach – to collect and surface data. Mobile, and specifically apps, challenge this and create a world of perfect complexity. He ends with saying that Google needs to win at search,  whatever that means and wherever and however far from PageRank that leads you. Christian Hernandez goes further in his post ‘Into the Age of Context‘. He points out that the glue that connects mobile, social and sensor trends is data, but to take it to the next level, it needs machine learning and AI. He sees Google Now as the perfect example of The Age of Context. (more…)

  • Old bottles, new wine

    I recently contributed a column in Pitch on the role of mass media in building ecommerce brands. You can catch it here.