Author: manu prasad

  • $ocial Media

    This is why I love the conversational web. It provides an excellent means to connect ideas, and er, write a post. I saw a tweet from @jowyang which was about a company looking for community managers. No, it wasn’t the job per se that interested me, but more the fact that companies are finally getting into conversations and hiring community managers. Before you harangue me about web companies having had community managers for ages, this one is a grocery review community. Well, at least happens in the US. šŸ˜

    And then, I also happened to read a post that spoke about a wiki for brands that is created and maintained by the users. Thats already happening a bit on the Facebook fan pages, but I’m guessing the brand would have to have its official spokesperson acting as a moderator at least in the initial stages, that’s like a community manager.

    And lastly, i read a post by Chris Brogan that talked about social media not being a replacement for marketing strategy. (I wholeheartedly agree) The takeaways he has mentioned towards the end not only provide a direction on how social media can finally pull its weight in getting revenue (possibly a beginning to answering this, a thought on everyone’s mind), but also roughly defines what a community manager’s role would be. It would not only be the basic answering of community queries and using conversations with them to evolve the product/service, it would also include identifying evangelists, nurturing them, helping a sales team to categorise potential customers. I am sure there are a lot of add ons possible to these brand communities.

    Meanwhile, it might also help social media tools like twitter to figure out revenue models. For at the very base of it all, a Twitter is perhaps like a Hotmail, the difference being in community and the speed of conversations, but in essence a tool for communication. And like email, there are usages to be figured out – for example, what role they play in the brand communities discussed above. These usages will drive revenue models. And hopefully, that’ll make one happy world… until the next revolution. šŸ˜‰

    until next time, tweet dreams

  • More to watch

    I’m quite an Aamir hater these days, after his unpalatable sense of humour, and that has prompted me in the past to be a savage critic of most ads that he does. Of course, I really feel that he has not been used correctly, but I have always wondered if I was being objective enough.

    So when I read that Titan has brought out a new TVC as part of its rebranding exercise, I thought it would be an interesting exercise. Do have a look at the TVC here. While the line – Be More is definitely new (though it reminds me of a Nokia commercial) I’d have to differ with the afaqs PR release if it means to say this is a brand new positioning. It is only carrying forward the old ‘Whats your style’ positioning. In fact I dare say that this path starts about here (it might be before, but at least this) and is well on its way towards the latest TVC by this.

    Having said that, the ad has been executed very well. It exhorts you to rise above your daily mundane existence and experiment with life – get down at an unknown station, take tickets to a random town, learn from your own mistakes.. And thankfully even the humour looks good on Aamir- not to resemble your passport photo for more than three months, checking out a girl while meditating and saying ‘Explore’. The ad ends with a reminder of how, during childhood we had so many dreams, and asks you to ‘be born, everyday’

    And so, while the ad theme does remind me of the Tata Safari ad – Reclaim Your Life ad, the usage of Aamir, for once, is great. For a while now Aamir has been reinventing himself regularly, whether it is in terms of the variety of characters he plays, or the style statement of each – Dil Chahta Hai, The Rising, Fanaa, Taare Zameen Par and the latest Ghajini,Ā  each character is unique, and most often, radically different from the earlier avatar. This quality of Aamir fits this ad perfectly, only I feel that some brands have already thought of this before. Remember the Coke series of ads, this Toyota ad featuring Aamir and this one too, which says ‘What role are you playing today?’?

    So what? So nothing, just saying that Titan really hasn’t done anything radical, and if repositioning is the idea, maybe its important to position the brand ambassador differently.

    until next time, tighten

  • Traditional Media 2.0 ?

    Traditional media, and specifically the print media, don’t seem to be too worried about the web being competition. Possibly justified, since, unlike their counterparts in the US, their circulation numbers don’t seem to be dipping. Which is perhaps why, they don’t think much of web 2.0 or the potential it offers to them. For now, they’re satisfied with saying that they are on the web too.

    In fact, the TV sites like CNN IBN and even NDTV to a certain extent looked much more closer to what a media site should be, online. Even they have some way to go before they can take on, say a CNN. I recently saw India Today’s site, which shows some promise.

    But I’m wondering if the story of traditional media websites and pure web players is a little like the old hare and tortoise story, roles played respectively. Consider this, the JuxtConsult 2008 report says that checking news is the 4th most common activity that Indians indulge in, on the Internet. The same report shows Yahoo as the most preferred site for this purpose, with MoneyControl and CricInfo taking the top spots in Financial News and Cricket news respectively. At a circulation of 31.46 lakhs, why doesn’t TOI find a place there? If we take into account that the Internet in india is still at a nascent stage, don’t the already popular dailies have a good chance of replicating their success on the internet, especially if they start early and already have a good credibility factor in that space?

    And this is not restricted to English media. With every online player realising the importance of vernacular, even the regional language players cannot afford to stand and watch. Which perhaps Malayala Manorama has realised, because the last few days saw a flurry of activity in pushing their website as well as their matrimonial site. One could say that the latter is a late entrant, but in both cases, MM is heavily leveraging their strengths in traditional media. This is of course, in addition to the news channel and radio stations. Perfectly poised, I’d say.

    Meanwhile, on another and what I would consider a more dangerous front, there are entities like Instablogs, which in addition to a wonderful design, does a superb mix of news and user generated content, including the recently added user-generated-video-news, all of that based out of Simla. Sigh. Not to forget webdunia, which though does not boast of a cool interface like the former, is doing very well on the regional media front.

    With the rapid penetration of the mobile, the increasing access of the internet through mobile, and the vernacular factor, I’m wondering if the race in India will buck the regular trends shown globally, and suddenly swing in favor of the new media players, while the hare is caught napping.

  • Social Evolution

    The issue has been doing the rounds in my head for sometime now, it started with a question on LinkedIn about companies using CSR only for PR purposes, and I thought now was a good time to share my thoughts, at the risk of it sounding like an attempt at gyan. šŸ˜‰

    There was a very interesting topic tossed up last week here, on the role of social media, not in general, but in addressing the world’s problems. Whether all the coding gurus sitting down and making cool apps that generate thrills from a devouring audience are just doing it for its own sake rather than making a difference. While that question can be posed to just about anyone, and would elicit ‘no’ for an answer unless you were talking to an NGO or someone who works on CSR projects, it seems pertinent because well, its er, social media, and at its core, its about connecting people (sorry Nokia!). And it only seems fair that when the medium obviously has so much potential to change the world by the sheer amount of information it has, and the conversations it spawns, the humans that are so connected and the ones who are making the different levels and types of connections possible should also help out in bailing out those who are not privileged as themselves.

    No, its not intended to be a moral debating session on career choices, although that’s welcome too. On the day i saw the (linked) post, by sheer coincidence I also came upon a few links which provided a start to answering the question. One was a presentation (via Chris Brogan) another, a site that holds immense potential. And yes, corporates can play roles that fit into their overall strategic objective and fulfill their business needs, check this by Motorola. (I’m beginning to have a healthy respect for this brand). Back home, this is worth a look, and I would like to see this Idea develop a bit more before I comment on it.

    But while all these are definite concrete efforts towards making the world a better place, my belief is that the underlying philosophy of social media – sharing, collaborating, and most importantly transparency, is more fundamental and will itself cause quite a few groundbreaking things to happen in the way we develop as a society. With one single service like twitter, the flow of information is such that I am exposed to a multitude of new people, new websites, new thoughts, some of which make a profound impact on me, and on the way i think. As more and more people get hooked on to social media, think of the number of change agents it would create.

    And it is vital for the change agents to absorb the inherent goodness that social media possesses. In an age when shortcuts to anything from file sharing to making money are eagerly lapped up, without a thought on its impact on others’ lives, and tech provides the means to do it and distribute it easily, it is important to ingrain a philosophy that would make developers and users think a little about common good when they engage themselves in social media, a thought that would at least discourage them from doing harm.

    until next time, evolve

  • Carp

    I usually don’t pay much attention to car and bike ads, primarily because I am not their target audience, at least for now, and from a brand pov because, they will either show me ads, attitude or stunts (though i liked the most recent Pulsar ad, the music mostly šŸ˜‰ ) I really can’t blame them, they are dead if they do, and killed if they don’t.

    But I recently caught the Mahindra Logan ad because I thought Kunal Kapoor wore the same clothes (in one shot) he did in the Indian Terrain print ads. :p So i watched to make sure, though I haven’t figured it out yet. And I wasn’t paying attention to the ad content, but I watched it again thanks to a very thought provoking comment on another ad from the same category (cars). That was the Tata Indigo CS ad. I had caught that earlier thanks to its manic frequency and some nice music. We’ll talk about the comment in a while.

    Kunal Kapoor, in the Logan ad, wonders and questions the same rat race we are all participating in, our fear that keeps us from thinking differently, says how style can’t be achieved by showing off, and how one should think different from the herd. Mahindra Logan is more than ‘dikhava’ and apparently ‘the answer is here’. (Er, answer to what? the only question i heard was ‘why?’ ) :pĀ  That would come under the attitude + style category, but quite a ‘straight’ take.

    The Indigo ad was one that a lot of working pros could identify with. It shows an employess whose boss doesn’t miss a single chance to bully him – whether its opening his cabin’s shades just as the employee is about to take a break or showing off a better pen, or a tea set, or coming to his cubicle when he’s about to call his girlfriend/wife or any of the little things, that the ad uses to tell a real and believable story. The twist is in the parking lot, where the employee takes out his absolutely different car from among the regular cars around, while his boss is caught admiring the car, and then burning with envy while he drives off. The punch line- ‘at the end of the day, style does matter’. A ‘style’ ad that is treated with humour. The punch line for me came from the wife, who pointed out that while the employee can drive home in that cool car, the next morning after he drives to work, he’ll still have to work under the same boss, and take the same crap.

    Now, i’m not sure if many people would think that way, but if they did, it would be very sorry for the brand, because would consumers want to be associated with the kind of servile attitude that the employee projects during most of the ad, and then relies on his car to go one up on his boss? Especially if the target audience is a no-nonsense generation that has confidence in its own abilities?

    For me, the lesson was that no humour ad can be consumer-proof. There’ll always be a smart alec around who will twist your communication šŸ˜

    until next time, with consumers like these, who needs competitors?