Author: manu prasad

  • Communities and Brandstreams

    Last week, I’d written about transparency in organisations, and touched upon something that’d force transparency on them – conversations about them. While conversations can happen on the organisation itself, I believe the brand will also act as a starting point in many conversations. A transparent organisation will transfer some positive equity to the brand and vice versa. What comes first is a good chicken-and-egg question. Whether they can exist independent of each other is also a good thought.

    Since I have written on organisations, I’ll veer towards the brand this time. There is a good article here on what brands should consider before jumping into the ‘create communities’ game. But then, brand associations should never be restricted to communities, it can be as basic as listening in on conversations that happen not just on the brand itself, but the specific and generic categories it belongs to.  Moreover, communities don’t need to be very rigid in the way they operate. Check out Dell’s efforts here. The second half of this article also succeeds in conveying this fabulously. In a convenience driven, information overloaded consumer’s mind, it is difficult for the ‘four times a year’, ‘when we feel we have to communicate something’ TVC-print-outdoor campaign that many brands follow, to find a place.

    So, what are brands doing? From small businesses that give ‘prewards‘, to FMCG giants that attempt buzz marketing, everything is being tried. Some succeed, and some are questioned. What the last link, Nike shows is that brands cannot escape now with lip service. They have to be true.

    Which brings me to possibilities. Quite sometime back, I’d read this post about user generated advertising and product wikis, a sort of the brand’s lifestream, if you will. I found it a very refreshing thought, even thought Heekya (via Mashable) might be a good tool to start the journey, and was happy to read a tangential post  here. Please note that, though the second article uses ‘brandstreaming’ it is more to do with engaging the community through social media. Its still interesting though.

    But the best read I saw on this subject would be this post by Chris Brogan. I think it offers a great way for brands to balance their ‘official’ presence online with all the user generated stuff that’s bound to exist. But I’d still say community building has to start at home, i.e. organisation.

    until next time, start your brandstream..

  • Virtual Fourth Estate

    A few articles that have to do with newspapers caught my attention in the last couple of weeks. One was the fact that Instablogs, is doing something I desperately wished it would do – opening the network for external blogs. I personally consider Instablogs a good benchmark for what online news sources should be,  going forward. If you haven’t checked out Instablogs yet, now would be about time!!

    The second was an article on whether we need editors anymore. That question would be quite controversial in any case, but it helps when The Guardian asks this. It is quite a compelling read, and makes some telling points, on how editors should evolve in the digital era. I think that it also points to a mindset change in the newsroom and the presentation of news, because the way news is consumed is also changing. “Reporting becomes a process more than a product” and thats a fundamental shift in the way newspapers approach the business. Here’s a great read on the subject. It is sad to see how newspapers, with some of the best resources, are not able to channel it to better use on the internet. This is a perfect example for what I’m trying to say. Now, once you’ve thought about all this, check out Instablogs’ tour. It might explain why I find the site awesome.

    Why is it important for newspapers to address the digital mindset issue? This data, (via here) though pertaining to the US shows how blogs and the online medium in general is making inroads into what was till now, the newspapers’ domain.

    While, with a 4.5% penetration, newspapers aren’t exactly on a ‘near-death spiral’ in India, I believe it still might be just a matter of ‘when’ rather than ‘if’. Speaking of which, the last article I wanted to discuss was one on WATBlog about Indiatimes’ launch of Hotklix, a Digg like service. Like I commented there, it would’ve been a great way for TOI, ET and all the publications of the Times Group to showcase the loads of content that they possess. How about seeding articles on a daily basis? Where is the integration of the TOI, ET websites with Hotklix, where I can bookmark an article immediately after I read it?

    On an aside, there are traditional news networks doing some pretty cool things on the web. CNN, for example, is allowing users to embed videos in blogs social media etc. No, that’s not a newspaper, I know, but it does come under ‘traditional media’. But even CNN received some flak a couple of weeks back. CNN is present on Twitter, and I happened to see this article, where a few users got pissed off with them for spoiling their Olympic fun. But that doesn’t stop the mashups. Take a look at Dialogg, their collaborative effort with Digg.

    Given that newsprint costs are rising, all over the world, and people are increasingly raising an uproar over cutting down of trees, I think its about time that newspapers took a long hard look at how the digital medium is transforming the content landscape. After all, we even have sanskrit newspapers going online. By digital, I don’t mean just the web, it could be the mobile too. 9.22 million subscribers have been added this month. I would like to compare it with the circulation additions for newspapers. Meanwhile, just read about an effort – MeraMobi, by the Dainik Bhaskar group in association with Pitroda Group LLC.

    Traditional media, especially newspapers, world over, have painstakingly created an equity and trust factor that’s extremely relevant in a transparency and trust led digital era, it would be sad to see it wasted. After all, with increasing global warming fears, newspapers might soon occupy the space that furs occupy now, so it might make sense to hunt for some virtual fourth estate.

    until next time, read….online? 😉

  • Face it

    After the not-so-great response to Facebook’s Beacon ads, it was interesting to watch how Facebook would deal with the advertising and the issue of privacy. In an Indian context, according to the latest Comscore figures, Facebook ranks sixth in terms of the online search market in India. So, in an increasingly contextual world, where there are also fears of user data misuse, advertising has to play a balancing act.

    I’ve come across quite a few attempts at this. To start with, as part of the new design, you might have noticed the thumbs up/down on many ads. On clicking it, it asks you to choose from options as to why you like/don’t like the ad. It gives Facebook some great data that would help it target its ads much better. It makes sense – if I like the ads that appear on the pages I visit, and find it interesting, there are better chances of me clicking on them. As a user, I’m happy to get information/offers that are of use to me. So, positive user experience with ads. Facebook’s advertising options seem to be working well for them, if we go by Mashable’s poll, done last month.

    You might have also noticed the welcome screen below, which help advertisers create ads on Facebook. (click to enlarge)

    Minekey uses the ‘targeted ad with related actions of a friend’ a lot. You might have seen the ‘XYZ has added the Minekey application’. But those won’t have the thumbs option. Also, check out some work done earlier by Career Builder. Its very interesting.

    Another communication I saw was the usage of a user’s action by brands to communicate their offering. So, (to use the example given in the article) if you see me saying ‘I loved The Dark Knight’, Warner Bros might have had a hand in it being shown to you. I hope brands will use this in moderation.

    But the really interesting piece of news I saw was Facebook’ way of social ads – Engagement Advertising. This allows users to leave comments on the ads they see. I wonder how brands will react to this, since it allows users to just diss their communication. It also forces brands to treat their message as secondary, relevance and fit to the community being the primary criterion. But its a great opportunity for brands to truly embrace transparency and a new way of communicating. More about it here.

    In essence, brands are getting newer ways to use social media, and even thread it with their offline activities. There’s more activity happening, check out the application that Microsoft has released on Facebook –Collabio. With users increasingly deciding what happens to brands in social media, it is imperative that brands understand how to present and represent themselves. Meanwhile, here’s some good data on fan trends in Facebook.

    until next time, add socialising to your ads

    PS. Am I the only guy feeling the eeriness of Obama Bi den… Osama Bin Laden ? 😉

  • Its just getting bigger…

    A big news earlier this week was the launch of Big TV, with 20 channels to be launched – music, movie, lifestyle, regional..according to this article from some time ago.  (via medianama) Right at the bottom of the article is a paragraph on their internet plans. I, for one, am always intrigued by the BIG plans, since Reliance has a way of upsetting the entire setup, irrespective of the category, and using it to their advantage – whether its through scale, pricing or whatever disruptive means they can think up. This article says that a budget of Rs.100 crore has been earmarked for the marketing and communication of this entity, and also gives the pricing. With that budget, they can afford the tagline “Ho to Big Ho” 🙂

    I remember writing a BIG post, quite a while back touching upon the synergy that could be derived out of all the BIG entities – FM, Adlabs, BigFlix, Mobile, Music, Adda, and I had mentioned DTH too. With existing providers scampering about to announce who got a matrimonial tie up faster, reliance, with their content and distribution options could really muscle their way in. Adlabs and Big Adda, for example, are working quite well together, by promoting new movies with a Big Adda site. But what I missed out in that post was the stuff I’m more interested in now – BIG’s IPTV venture, in partnership with Microsoft, about which I’ve been hearing about for quite sometime now. Coincidentally, I also read this article today, which talks about the government approval for IPTV being on the way. For those who are wobbly on IPTV (like me), I’d suggest reading up here and here, though the latter is a bit dated.

    As is always the case when I think BIG, my thoughts end up usually on the potential synergy. IPTV brings all the content that you’ve traditionally on TV, but with an interactive and customised aspect. And its not just TV, but also Video On Demand (Tata Sky Showcase). How well BigFlix and Adlabs could be made to work in tandem here. Move over, all those silly games that are showcased on DTH, how about playing some Zapak based cool MMORPG s. Maybe they can even use Big Adda to create a social networking generation of Indian housewives, who’d be gosipping online while watching their favourite saans and bahus. (Tell me when I go overboard) And if their websites have some online shopping options, with the improved targeting  and context that the Internet offers, they could make a killing. I just saw a Big Adda TVC promoting social networking on mobile, so even a ‘quadruple play’ mentioned in the IPTV wiki article might be possible. Also in context, Adlabs-> Reliance Big Pictures -> Big Cinemas.

    So, in essence, all the current developments are just about to make BIG bigger.

    Meanwhile, a tangential big news is Yahoo’s tie up with Intel to launch an interactive TV channel. Read a good post on it here. And if you thought all of that was big, spend the weekend contemplating these futuristic interfaces.

    until next time, just the biginning 😉

    BIG update: The TVC is out, and check out the synergy in ‘Rock On’ – Big Pictures, FM, Music, Adda. Now we’re talking!!

  • Organisational Chats

    There was a very interesting post over at WATBlog, on whether Indian companies should provide employees the freedom to engage online. The advice to organisations is to at least listen to the conversations happening about them, since these conversations will happen anyway. The solution the post offers is to use prolific users of social media as brand evangelists. It reminded me of an earlier post on the evolution of the brand manager. And I agree almost completely to the WAT post.

    Almost, because, I lean quite a bit towards extreme transparency, and am of the opinion that it’s not just the evangelists who should be online and doing their bit, it should be the whole damn system.  Why not only the evangelists? Evangelists, to me are slightly utopian styled creatures, who love transparency, and organisations, which are just giving this whole conversation idea a customary spin, might have a problem dealing with it. There are two options then – the evangelist gets ‘corrupted’,  (I’d hate compromised use of social media) or he refuses to conform. In the second scenario, the organisation will strive for ‘control’, and the evangelist will be sacked, but what if the whole system is doing it? Which is one of the reasons why I think organisations will fight this thought. But there might be hope yet, check out Unilever’s efforts in this direction.

    There’s a great argument here on candour at the workplace, it also gives some interesting links. That last link looks at a ‘getting to know you’ level before complete transparency. The article calls this tact, and I have a problem with that too. It is precisely these kinds of convenient gray areas that led to white lies, which in turn spawned the complete opacity that we see around now.

    Meanwhile, there’s something else that might be forcing organisations- Users/Customers. Because once the conversation about the organisations, which will happen with or without their assistance, reaches a deafening pitch, it might force them to listen. To quote from this neat post on Enterprise 2.0, “when the irresistible force of social media hits the immovable force of a traditional enterprise, it makes a loud noise”. The last part of this post also throws light on this.

    And hey, its not any favor that the organisation is doing. In the long run, this will only help the organisation’s equity from an HR and Brand perspective. As talent sourcing becomes even more difficult, this might be the edge that an organisation can get.

    The earlier generation of organisations did not  ban the water cooler though it was reputed to be the source of a lot of conversations. Lets hope today’s organisations can look at the internet in a similar way, recognise that their employees are simultaneously part of not just their workplace, but a larger world outside, in which reside the organisation’s stakeholders and think carefully on how it makes sense to let their employees talk to the world at large.

    until next time, break the walls down