Month: December 2008

  • Connecting people

    It might be time for Nokia to rethink that line, thanks to the following recent launches- Google Friend Connect and Facebook Connect, both of which offer data portability across sites which have implemented the services. It got me thinking about online identities. Before we get to that, a bit of introduction.

    Facebook Connect, when implemented on a website allows any user to log in using their Facebook credentials and use that identity to comment etc, and also transmits these activities back to Facebook. FB seems to have focused on popular web services like Digg, Hulu, among others, and a couple of entities that got me interested in the deal – Disqus (soon) and Twitter. It perhaps hopes to use their massive user base, to popularise itself. On the other hand, Google  seems to be have the average blogger in mind, and has tied up with Yahoo, AIM, Open Id and now Twitter to have a common login across websites that have implemented Google Friend Connect. A good comparison can be found here.

    As a blogger, Facebook Connect seems to be a more difficult thing to set up, but implementation in individual blogs will be helped by the plugins (esp on WordPress). I’m wondering whether FB will try to seed this service through the Blog Networks app that’s quite popular there. FB Connect does offer great advantages thanks to the social connect that is brought about by the usage details being transmitted back to Facebook.   So if I had installed FB Connect on this site, and you had used your FB id to login and comment, the fact that you’d commented would be shown on your newsfeed on FB, thereby giving that extra exposure to this site. Although Facebook assures data security and privacy, it does seem a little like opening your FB account to the world, since a lot of profile details will get displayed when you use the FB Connect service. The other question I have is whether these activities become the property of Facebook by virtue of appearing in the newsfeed? (I remember the old controversy on ownership of content uploaded on FB)

    Google Friend Connect seems to be quite easy to set up, and in that sense makes it simpler for a regular blogger to adopt it. The snag is that inspite of the Invite option, I don’t get much additional exposure since the usage information doesn’t get reflected anywhere (not even Orkut). I wonder if Google will have a one click installation of the service in the next version of Blogger. I am also thinking about where Ad Sense will be made to fit into all this.

    And now to the identity part. I blog as manuscrypts, a handle that I have used for more than 5.5 years now. For most of those years, the real me could only be pieced together from various posts I’d written. With the increasing usage of social/business networking services like Facebook and LinkedIn, my real world identity is not exactly a secret now. If i choose to comment on any blog using FB/Google Friend Connect, it has to be using the ‘real identity’, unless I create profiles only for my virtual self. 🙂

    On one hand, a portable identity across the web, and the advantages it offers are tempting, on the other hand I’m not sure whether I want all these networks to be talking to each other – when I comment on a social media site, I wouldn’t want the other users of the site to see my tagged photos on FB.  So far, I’d controlled what information about me goes to a contact, depending on his/her relationship with me. Different amounts of data for different levels of friendship. Yes, my profile is open on FB, but I don’t advertise it outside. That will not be the case if I use FB Connect. More importantly, I don’t want an entity like Google (which invokes paranoia in me) to know everything about me. The sad part is that I dont think an increase in transparency will improve personal integrity, tolerance etc, but that’s a different debate altogether.

    Me? I’ll wait a while before I encourage the use of either service on this site, who knows, maybe a LinkedIn Connect might come about. For now, let me try this app, that adds a twitter identity to my commenting system. 🙂

    until next time, connect 🙂

  • Faces in the crowd

    The thought started with a tweet of mine sometime back- “if some of my twitter friends lived geographically closer, my real social life would rock too :|” At least one blogger and now microblogger seemed to think so too. Why Twitter friends? Because on Facebook, and earlier Orkut, its mostly reunions or keeping in touch with those you already know. They are what i call contextual friends – made by us at some point in time at school, college or at some workplace. Their relevancy decreases with time and space. Yes, that is generalisation, and I do have a way of coldly analysing it. Humour me 🙂

    Blogging and Twitter work in a different way. You guys read this blog because you like the content, or you have to laugh twice a week at how a guy exhibits his lack of writing skills so blatantly to the world. Anyway, the majority of you do not know me from reality. Now increase and decrease the number of characters (people and letters respectively 😉 ) and you get Twitter. So in the case of blogs and twitter, you first get to know people virtually, and if all works well, you perhaps might meet up really. Now, in my case, except for a few meetings (that i can count on one hand) and one blog meet (which reaffirmed that I shouldn’t be attending them) I have kept my anti social record quite clean. 😀

    But the Twitter statement came because I’ve come across at least a couple of people on Twitter, with whom i have vibed splendidly. While it started off in my characteristic guarded manner, over a period of time, I’ve been able to be truly me, and not do anything for acceptability, with them.

    Let me elaborate a bit on this. In reality, we befriend people with whom we have a few things in common. There are some traits of theirs which we don’t particularly like, but since the net takeout is positive, we continue the relationship. Some of us, knowing that others dont like a particular trait, play it down in front of them, to be more acceptable. This is something I’ve grown to hate, and which along with my occasional penchant for “Hey, spade”/switching off, would partially explain the decrease in my real social activities.

    In reality its very difficult to tap people on their back, ask them ‘hey, are you interested in bollywood, F1, spirituality, music….and subscribe to certain views’ and then have sensible discussions, where we can even agree to disagree. I think virtuality makes it easier, but the snag then, is geography. The other snag is that it will push me deeper into the anti social shell, because now I know kindred souls exist, albeit far away.

    until next time, i still agree to a bit of socialism though 🙂

  • Minding Languages

    A few days back, Ajit Balakrishnan, CEO of Rediff.com, stated that there is no evidence from the last ten years of the internet business that users want online content in Indian languages. He cited the example of Rediffmail, which is available in 11 languages, but apparently, users prefer English 99% of the time. He further said that most young people were using internet to send messages, download music, view pictures or videos, none of which is particularly language related, and that virtually 90 per cent of the content is not text based. It sparked off an interesting set of comments, and a response post from BG Mahesh, CEO of OneIndia.

    While I perhaps agree that extrapolating language mail use to the entire language content need of a population may not be very accurate, I’d still have to say it is a kind of dipstick. I remember using Rediffmail in malayalam, having some fun with it, much like Google News in Malayalam, and then promptly forgetting about in a few days, and going back to the English content that i regularly use. (No, I’m not saying that I represent the language content need of the average Indian net user. 🙂 )

    Meanwhile Mahesh’s post raises at least a couple of great points – “users wanted to ‘read’ our content and very few wanted to write in the language”, and whether UGC should be the yardstick for measuring the need of language content. I would relate to that, to an extent.

    I’ll just try to recount a few experiences on the consumption of language content. I subscribe to Malayala Manorama at home, but don’t read it online. I used to follow a couple of Malayalam blogs, until a few months back. I am quite a heavy net user, and my content needs are more than satisfied by the English stuff available on the net. At this point, I cannot think of a kind of content that’d enthuse me to consistently consume it in a language  other than English. Another interesting thing I’ve come across in bangalore, is the amount of people who speak fluent Kannada, but can’t read or write it. It is in two digits, but I can’t be sure its a representative sample.

    Judging from the JuxtConsult 2008 India Online report, India has 40 million urban users and 9 million rural users, and the top 5 activities are Email, Job Search, Chat, News and Sports. It also states that

    Users of ‘vernacular language’ websites are up to 34% from last year’s 12%, (although 28% prefer English as the language of reading online, only 34% users are visiting vernacular websites regularly, indicating the lack of content online)

    I think that the average urban user would be keen on using English (he’s either comfortable with it, or aspires to be) Even with increased penetration into rural areas, the mindset that ‘English is the path to advancement’, which I have seen around me a lot, might make English a preferred language, more than the regularly spoken one. Also, unlike print, and television, which are more passive media (read/ remote click), the net is a more active medium, because it requires some navigation for the user to make full use of it. (links/downloads etc) I think its fair to assume that the width and depth of content available in English will always be more than that of other languages. It might have helped if India had one language, but it does not. Does that mean that there is no market for language? There is a market, which is why Google (including search and Orkut), MSN etc as well as Rediff, OneIndia etc are in the space, and a banking entity like Barclays offers its website in Hindi, but I doubt that it will ever explode or be the driver for growth or be the major beneficiary of the internet’s rural penetration (when that happens). I have a feeling that the catch 22 situation will last – not enough users to warrant content and not enough content to warrant usage.

    until next time, I could also end up eating my words…. in malayalam 😀

    PS. Interesting Update (via Medianama) – Rediff to communicate in 22 Indic languages. Ahem!!

  • Religiously following….

    I’ve always maintained that even religion should have a shelf life. This comes from a belief that religions were created at different times, basis the prevalent culture, accommodating the scenarios- natural and human created, and lifestyles in those times. The teachings were aimed at a more meaningful existence for fellow human beings, considering their existence then. Religion is a function of time and times.

    However, we seem to have held on to the words, more than the spirit, and thus perhaps failed to internalise the messages that are built into the texts. That could be the reason for the strife around us.

    Does a new time warrant a new religion? I don’t think so. In times when the mass shrinks and the individual and customisation rises, perhaps the opium of the masses needs to be re-looked at too.  I think spirituality and the connection to a higher force is a deeply personal thing, and should not be subject to the constraints of a religion. It should come from within rather than without, and I think such an understanding might lead to better lessons with a much longer shelf life. These lessons would make us better human beings, with a deeper understanding and compassion for everything around us, and therefore make the world a better place.

    Religion is not the path to salvation. A life lived with a better understanding of the spirit of the messages in it, could be. What say you?

    until next time, keep the faith

  • Talking Shop

    My post last week– on the topic of communities that individuals will initiate or will be part of, also made me think of organisations and brands, and what communities they would start/be part of. To begin with, perhaps there would have to be forks in the road, which hopefully would merge again at some point of time. Paths to accommodate employees, potential employees, consumers, suppliers and so on.

    If word of mouth is the primary marketing tool, it is important to get the organisation in order, and employees to believe in themselves and the place they work in, before transparency can be taken to the outside world. According to this RWW article, based on an Accenture report,  a large number of millenials (those born between 1977-97) expect their companies to accommodate their IT preferences, and if they don’t, they turn rogue and use technology that is unsupported and unsanctioned by their corporate IT departments. Social networks are great examples, according to the study, 59% use them inspite of their IT!!

    I’d written on this subject earlier, highlighting a few tools, that could help bring transparency to the employee and potential employee facing part. Recently, I came across a few more things that would help in these efforts. SocialCast (via Startup Meme), which provides ‘simple, smart messaging for team communication’. Meetsee, “Your personal virtual office ..filled with rich ways to communicate, share content, collaborate on documents, and build rapport between remote co-workers”. I also read that LinkedIn has made portions of company profiles public. As of now, they have 160000 profiles. I quite liked the career path feature under ‘Related Companies’. (eg.Take a look at Amazon’s profile.) What I’d like to see is companies taking this as an opportunity to converse more than a one way communication. LinkedIn can actually make a premium service out of this. Companies could also start off with using some existing apps on LinkedIn like Company Buzz, presentation apps, Huddle and Polls, each of which could add dimensions to their LinkedIn presence.

    On another front, brands are still grappling on how to utilise social media to reach out to their consumers. The question of where to have these conversations also still hangs. Both would obviously depend on the intent. Unfortunately, a lot of brands are seeing social media as just another broadcasting platform – a mentality of  ‘ah, the herd is on twitter, lets push the communication there’. Judging from the way the crowd responds to say (the most recent example) Ibibo, #FAIL.

    Like I said, it boils down to intent – making better products, addressing customer issues, using customers for R&D and so on. Chris Brogan has a wonderful post on what he calls ‘cafe shaped conversations‘. It made me consider the perspective that its perhaps not meant for every brand/organisation. That while there are advantages, for these advantages to achieve a scale that makes it worthwhile, might take quite some time for some organisations, because they aren’t built that way (?)

    But its also true that consumers don’t wait for the brand/company to start the conversation. And they like to band together. The communities at Facebook and Ning are great examples. I also came across a new site – Brand Adda, a community that revolves around brands, products and services. I first thought a 2.0 version of something like MouthShut but there new features added, which also allows for interaction initiated by the brand. Explained well in their FAQ. Perhaps they’re closer to GetSatisfaction. From a brand perspective, the conversation tools might be easier to handle than say, a SocialToo, which allows polls on Twitter. I’d like to see how this develops, since there’s definitely potential.

    The tools, irrespective of which stakeholder they address, are becoming increasingly significant. According to a recent study by Forrester, the % of people who trust the company blog as a new source is at a low 16%, right at the bottom of the table. This, I agree, is not a reflection on the concept of blogging, but more on the intent of companies which in turn, is translated into the content they post on the blog. And the path – blogs, twitter, LinkedIn etc are quite inconsequential if the intent is not sorted out first.

    until next time, connecting people…and companies..

    PS. A good resource on social media. Go on, there are free e-books.