{"id":7500,"date":"2008-05-20T11:17:33","date_gmt":"2008-05-20T11:17:33","guid":{"rendered":"http:\/\/brants.wordpress.com\/?p=83"},"modified":"2008-05-20T11:17:33","modified_gmt":"2008-05-20T11:17:33","slug":"dont-call-us-well-call-you","status":"publish","type":"post","link":"https:\/\/manuscrypts.com\/test\/2008\/05\/20\/dont-call-us-well-call-you\/","title":{"rendered":"Don’t call us, we’ll call you…"},"content":{"rendered":"

Read a very good post here<\/a> on how words lured a potential customer in, but actions spoke louder and managed to get him out safely.<\/p>\n

I had a similar experience with an entity i wrote<\/a> about (like a lot of other people did) a few days back – in.com. Like I’d mentioned, I skipped the mobile invite and was content with an email one. And as they’d promised on the site, it arrived within 5 days (4 days – customer delight?). And it wasn’t just one, i got 5 of them. I started out with the first one, didn’t work. I thought it was just me, and tried the second, that didn’t either. No, I wont bore you with single counts anymore, none of the 5 codes worked.<\/p>\n

Since i love to give the benefit of the doubt to everyone but me, i started googling for similar experiences, and found<\/a> out there was at least one more guy like me. But the number of positive entries there made me try again, still didn’t work, so I guess the cosmos’ message is pretty clear “Beta, it’s not for you’. Sigh. Fine, i get the message.<\/p>\n

There’s another tangential set of experiences. I have always bemoaned the lack of a good ‘Amazon-like’ site here. So whenever i notice there’s a new player in the field, whether it be rediff’s feeble attempts<\/a>, or newbies like gobookshopping<\/a> or the flipkart <\/a>guys (who i got to know of through a brilliant marketing exercise of giving away bookmarks outside the Strand Book Festival) I immediately sign up. The next thing I do is check out if they have stocks of a book that I’ve not been able to get offline.<\/p>\n

The latest case is that of ‘Dublin’ by Edward Rutherford. I have asked all three entities for it, but have not got a response. Rediff actually billed me for it and then sent a mail a few days later stating they didnt have stocks.\u00a0 And this is not the first experience of the kind.\u00a0 However i keep getting ‘push’ messages from them about ‘latest releases’ and ‘mega discounts’. I wish they’d understand how much difference a conversation with the customer makes. Meanwhile, Strand would note it down in their book and give me a buzz as soon as they got the book.<\/p>\n

until next time, action and satisfaction<\/p>\n","protected":false},"excerpt":{"rendered":"

Read a very good post here on how words lured a potential customer in, but actions spoke louder and managed to get him out safely. I had a similar experience with an entity i wrote about (like a lot of other people did) a few days back – in.com. Like I’d mentioned, I skipped the […]<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[21,23,22],"tags":[93,103,125,128,210,237],"class_list":["post-7500","post","type-post","status-publish","format-standard","hentry","category-brand","category-internet","category-india","tag-flipkart","tag-gobookshopping","tag-incom","tag-indian-startup","tag-rediff","tag-strand"],"aioseo_notices":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/posts\/7500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/comments?post=7500"}],"version-history":[{"count":0,"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/posts\/7500\/revisions"}],"wp:attachment":[{"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/media?parent=7500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/categories?post=7500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/manuscrypts.com\/test\/wp-json\/wp\/v2\/tags?post=7500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}