Train of Thought

Social media enthusiasts are often quizzed on the ROI that it delivers, and in many cases,  ‘conversation with customers’ is met with a lot of skepticism. which led me to wonder about the kind of ROI this activity would generate. “Max New York Life Insurance has signed a Public Private Partnership (PPP) pact with the […]

$ocial Media

This is why I love the conversational web. It provides an excellent means to connect ideas, and er, write a post. I saw a tweet from @jowyang which was about a company looking for community managers. No, it wasn’t the job per se that interested me, but more the fact that companies are finally getting […]